Bank of America Production Support Lead - Encryption and Masking in Agoura Hills, California

Job Description:

Production Services is responsible for running the day to day operations of the technology platform. Work activities specific to Production Services roles include Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management, etc. The Production Services Lead identifies possible production failure scenarios, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams. Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services. Creates and enhances administrative, operational and technical policies and procedures, adopting best practice guidelines, standards and procedures. Takes ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills. Performs analytical, technical, and administrative work in planning, installing, designing and supporting new and existing equipment and software under moderate supervision. Resolves complex issues. Consults with end users to determine optimal configuration of equipment and applications. Works on problems of minimal-moderate scope where analysis of situation or data requires a review of identifiable factors. Exercises judgment within defined procedures and practices to determine appropriate action. Should have increased awareness and exposure to basic technical principles, concepts and techniques. May provide coaching and mentoring for other employees but does not directly manage others. Initiates and provides leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of a technology environment which meets current and anticipated business requirements and objectives. Participates with management in the development of technology products, service standards and development efforts that impact the client/business area. Serves as an escalation point between the client/business area and internal management for the resolution of moderately complex unresolved problems, complaints and service requests. Provides the client areas with technology products and service alternatives that improve the production services environment. Employees in this job code manage a function but do not manage people.

Position Summary

  • Requirement for a dedicated and talented FTE resource to support Encryption and Masking initiative that is being implemented across Bank.

  • Responsible for providing operational support for applications consuming ETASC shared capabilities like EDAAS (Encryption Decryption As A Service) and MAAS (Masking As A Service)

  • Perform admin operations using UI portal like creating / approving applications, keys, managing certificates

  • Able to engage and work with production support partners for performing disaster recovery / failover activities

  • Ability to produce reports on the volume of usage.

  • Ability to converse in both technical and non-technical terms to both novice and more proficient system users.

Required Skills

  • Require 5+ years of related experience on similar role

  • Expert in understanding of Authentication (such as ClientID/ClientSecret, PKI Client Certificates, JSON Web Token and Identity Providers) and Authorization.

  • Expert in encryption concepts like AES (Advanced Encryption Standard) and FPE (Format Preserving Encryption)

  • Good understanding of Algorithms, Symmetric Keys, Key Strengths, Key Sizes and Key Lifecycle would be required.

  • Good understanding of how to use UI application in performing the above tasks.

  • Knowledge of Core JAVA, J2EE and SQL is added advantage

  • Be a team player

Posting Date : 10/05/2017

Location :

Agoura Hills, CA, 29701 AGOURA RD (CA6911),

  • United States

Travel : No

Full / Part-time : Full time

Hours Per Week : 40

Shift : 1st shift

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