Marsh & McLennan P&C Claims Supervisor in Aliso Viejo, California
property & casualty claims supervisor
Department: commercial – Risk & loss advisors
Reports To: director, p&c claims Summary Under minimal supervision of the Assistant Director of Risk & Loss Advisors, this position is responsible for servicing clients through claims advocacy and management of claims as well as developing and supporting strategies to enhance value added services for Barney & Barney’s World Class Clients. Essential Duties & Responsibilities · Monitor client loss/claims files and provide updates as needed or as agreed upon with clients and producers. · Present both verbally and in written reports to clients and carriers, claims activity summarizations identifying key claims issues and concerns as needed. · Service clients through claims management. - Develop and maintain computer based calendaring system of events for clients, including critical dates for claims reviews. - Maintain client loss/claims files and provide updates as needed or agreed on with clients or producers. · Notify producers of complex claims and your strategy to work with the adjuster to resolve issues. · Strategize with the Director of P&C Claims to review all disputed or denied claims. · Advocate on behalf of clients to reduce reserves and successfully resolve disputed/denied claims when the circumstances of the claim warrant such intervention. · Establish and develop client and company relationships to provide the most effective claims handling. · Participate in sales and service calls at the request of producers and clients, advising clients the ways in which Barney & Barney can assess liability, monitor claim handling to ensure appropriate handling by carriers and address steps which can be taken to transfer risk and/or subrogate claims. · Staff Development - Supervise, direct and develop the skills, knowledge and abilities of P&C Claims Analyst staff. - Assess and provide for their resource and training needs. - Evaluate performance and provide ongoing constructive feedback and coaching regarding achievement of goals and skills need to be successful in the position. · Take on assignments and duties as requested by the Director of P&C Claims.