Bank of America Telephone Sales Team Leader - Alpharetta, GA in Alpharetta, Georgia
Responsible for the day-to-day operations of a team of sales associates. Plans, directs, supervises and evaluates work flow and sales performance. Coordinates work activities to achieve the volume expected to meet operational requirements. Recognizes and recommends operational improvements. Responsible for the day-to-day application of organizational policies and procedures. Will monitor performance of staff members according to established monitoring standards. May approve special price concessions, quotes, bid allowances or adjustments. Involved in hiring decisions and conducts performance appraisals. Typically requires three to five years experience.
At least 1-2 years of management/leadership experience in a business that is customer relationship driven
Strong independent leadership/management skills
Must be able to work in a fast pace environment
Proficient in Word, Excel, PowerPoint
Strong communication and organization skills
Attention to detail
Project Management skills
A true team player and collaborator, translating knowledge and experience into strong and productive relationships internally and externally
Demonstrates empathy and a sense of ownership, actively striving to make anothers experience better
Results oriented with proven track record of outstanding ability to motivate self to accomplish objectives: present oneself assertively, convincingly and with confidence to establish credibility and respect with others
Dedicated, enthusiastic, driven and performance-oriented; possesses a strong work ethic
Highly motivated self-starter, proactive, with intense focus on results. Conveys a sense of urgency to achieve business goals and exceed expectations
Proven fast paced multitasking while delivering a seamless experience to the customer
Ability to handle ambiguity and adapt to changing circumstance
Posting Date : 01/04/2017
Location : US-GA-Alpharetta
Travel : Yes, 5% of the time
Full / Part-time : Full time
Hours Per Week : 40
Shift : 1st shift
Weekly Schedule : Mon - Fri 8 am- 5pm (Flexibility required)
Assistance for Applicants with Disabilities
Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please visit the Applicants with Disabilities page at http://careers.bankofamerica.com/us/applicants-with-disabilities .
Diversity & Inclusion
At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Frequently Asked Questions
Need to know how to apply online, view a list of your submitted job applications or reset your password? Visit our FAQ at http://careers.bankofamerica.com/us/faq section for answers to these questions and more.