Bank of America Telephone Sales Team Leader - Alpharetta, GA in Alpharetta, Georgia

Job Description:

Responsible for the day-to-day operations of a team of sales associates. Plans, directs, supervises and evaluates work flow and sales performance. Coordinates work activities to achieve the volume expected to meet operational requirements. Recognizes and recommends operational improvements. Responsible for the day-to-day application of organizational policies and procedures. Will monitor performance of staff members according to established monitoring standards. May approve special price concessions, quotes, bid allowances or adjustments. Involved in hiring decisions and conducts performance appraisals. Typically requires three to five years experience.

Required Skills:

At least 1-2 years of management/leadership experience in a business that is customer relationship driven

Strong independent leadership/management skills

Must be able to work in a fast pace environment

Proficient in Word, Excel, PowerPoint

Strong communication and organization skills

Attention to detail

Project Management skills

Desired Skills:

A true team player and collaborator, translating knowledge and experience into strong and productive relationships internally and externally

Demonstrates empathy and a sense of ownership, actively striving to make anothers experience better

Results oriented with proven track record of outstanding ability to motivate self to accomplish objectives: present oneself assertively, convincingly and with confidence to establish credibility and respect with others

Dedicated, enthusiastic, driven and performance-oriented; possesses a strong work ethic

Highly motivated self-starter, proactive, with intense focus on results. Conveys a sense of urgency to achieve business goals and exceed expectations

Proven fast paced multitasking while delivering a seamless experience to the customer

Ability to handle ambiguity and adapt to changing circumstance

Posting Date : 01/04/2017

Location : US-GA-Alpharetta

Travel : Yes, 5% of the time

Full / Part-time : Full time

Hours Per Week : 40

Shift : 1st shift

Weekly Schedule : Mon - Fri 8 am- 5pm (Flexibility required)

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