IBM HR Advisor (Fluent Dutch) in Amsterdam, Netherlands

As an HR Advisor you will be part of a newly established account, where at the beginning you will be responsible for managing the transition of a new client, implementing the Contact Center and Employee Data Management processes. Once the transition is completed, you will have the below tasks:Contact Centre Representative (CC) is the interface between the customer contacting and the customer’s HR Department with any HR related queries received through call / e-mail or chat (if applicable). The objective of the role is to support client employees / managers with their questions related to HR policies, tools (including portal navigation) and processes.Employee Data Management (EDM) job role covers a series of complex and diverse processes, which involves validation of requests, processing of transactions in the HR systems and producing documentation when appropriate. Some of the data have a direct impact on payroll administration, therefore timeliness and accuracy have a pivotal role in IBM meeting contractual requirements towards its customers. EDM consist of different cross-process transactions including: Personal data change, Organization Data Management, Generic Life Event Management, Absence, Newhire and Exit Administration. It can also include standard and ad hoc bulk reporting.

  • English: Fluent

  • Dutch: Fluent

  • Knowledge of Microsoft Office package;

  • Extreme attention to detail;

  • Excellent analytical and organizational skills;

  • Quickly learn new systems, procedures and tools in response to changes in work environment;

  • Recommend solutions that meet the client's needs and objectives;

  • Ensure teamwork and knowledge management by sharing information with colleagues and country process teams;

  • Ensure productivity and high level occupancy;

  • Inform your management about any relevant increase/decrease of workload;

  • Proactively participate in cross departmental teaming and projects;

  • Follow business controls guidelines, corporate instructions and internal processes during work.

Operations/Infrastructure

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.