Hilton Porter / Concierge PT in Amsterdam, Netherlands

Hilton Amsterdam is a 5 star property with 271 hotel rooms and 21 banquet rooms at a unique location. With our Team Members we have one target to achieve together: To exceed our guest expectations and to improve our outstanding service and high quality product on a daily basis. Creative, innovative, a great charisma… Hilton Amsterdam! Is this also your goal? Don’t hesitate and join the Hilton family today!

Job Description

For our Front Desk Department we are currently looking for a Part-Time (0-hrs) Porter/Concierge. Within this position, your main tasks will be:

- Ensure the satisfaction of our guests

- Greeting every guest of the Hilton Amsterdam immediately

- Offer assistance with luggage

- Send and receive packages

- Offer assistance to the Front Desk

- Answering questions from Guests

- Acting upon Guest requests

- Handling Guest complaints according to our Make it Right policy

- Knowledge of the services and facilities of the hotel

- Knowledge of Amsterdam

- Upselling

Required skills and competence

- Service oriented

- Hospitable attitude

- Excellent communication skills

- Representative appearance

- Pro-active attitude

- A Hotel or Tourism education is a plus

- Fluent in English and Dutch

- Available for morning and evening shifts

Do you recognize yourself in this description?

Send your resume and motivation letter to us!

Secondary benefits

- Personal training and development program

- Modern Team Member Restaurant with breakfast, lunch and diner

- Employee discount on hotel rooms at Hilton International hotels

- Employee discount of 50% on Food & Beverage at Hilton International hotels

- Internal transfer and promotion possibilities

Job: Guest Services and Front Office

Title: Porter / Concierge PT

Location: null

Requisition ID: HOT03PQS