Deloitte Senior Office Services Assistant – Floor Ambassador (Rosslyn) in Arlington, Virginia
Deloitte is one of the leading professional services organizations in the United States, specializing in audit, tax, consulting and financial advisory services with clients in more than 20 industries. We provide powerful business solutions to some of the world s most well-known and respected companies, including more than 75 percent of the Fortune 100.At Deloitte, you can have a rewarding career on every level. In addition to challenging and meaningful work, you ll have the chance to give back to your community, make a positive impact on the environment, participate in a range of diversity and inclusion initiatives, and find the support, coaching, and training it takes to advance your career. Our commitment to individual choice lets you customize aspects of your career path, your educational opportunities and your benefits. And our culture of innovation means your ideas on how to improve our business and your clients will be heard.Deloitte Services LP includes internal support areas such as Operations (including meeting and event support), Marketing and Communications, Human Resources/Talent, Information Technology, Facilities Management, and Financial Support Services. Position Summary As part of the Operations Team, the One Team Ambassador (Ambassador) provides daily office services, hospitality and meeting services support to a varied group of professionals in a large corporate office environment. Through commitment to outstanding customer-centric service levels, the Ambassador ensures high-level operations according to local and national standards. As the first point-of-contact for internal customers (Deloitte professionals) and guests they assist with a range of services including but not limited to: conference and workspace reservations, general office services, space management, meeting and event planning, and day-of logistics (e.g. set-up, clean-up, a/v support, guest greeting/directing). They work with customers to plan, coordinate, and execute services ensuring that customers needs are completed according to their request or desired outcome. This requires attention to detail, accuracy, and precision in the performance of their respective duties. Additionally, they collaborate with management and team members and develop and regularly maintain strong organizational relationships with office customers and leadership to deliver optimum services. Primary deliverables include: ensuring efficient and effective customer-driven operations; teaming and coordinating with colleagues to ensure timely resolution of any work/meeting space and/or meeting service challenges; and serving as the expert to customers for all Operations services. ResponsibilitiesMeets and greets customers with a warm and professional disposition while addressing needs with a sense of urgency and priorityServes as a primary customer interface and expeditiously assists in addressing or supporting requests which may include: meeting support, facilities issues, housekeeping issues, kitchen/pantry management, A/V, meeting/work space needs, office moves, daily hoteling management (check-ins, reservations, etc.) and other office services. Supports resolution of service related issues/conflicts Supports and/or coordinates meeting/event planning and execution including: options/securing internal space for event, catering planning, ordering and execution (set-up/clean-up); space configuration set-up and tear down; A/V set-up, support, and troubleshooting; other day-of execution needs (e.g. signage set-up, delivery of meeting materials); and coordination with other team members/others, where appropriateAnticipates/resolves potential conflicts related to space utilization and occupancy. Negotiate alternative solutions when neededEnsures physical space is maintained and in good repair by reviewing space and submitting requests for maintenance and general repairs through department ticketing software. This includes lighting repairs, carpet cleaning needs, janitorial needs, etc. Follows-up to ensure all requests have been completed and to satisfactionEnsures excellent working knowledge of department service offerings, office space, key office daily meetings and events, leadership and key groups, local amenities, building and Deloitte protocols and proceduresSupports vendor management by coordinating with vendors (such as building management, caterers, maintenance vendors) and proactively identifying, reporting, and helping facilitate resolution for issues (in coordination with other team members, if applicable)Collaborates and trouble-shoots problems with other team members, external vendors and management in support of customers/officeFosters and builds positive relationships with team, customers and leadership in all functions at all levels and communicates effectively and proactively, as neededAdds value to customer experience through critical thinking, anticipating needs and offering additional services/support, if appropriateMaintains and enforces standard office security procedures and security badging accessibly including performing any related duties (as assigned)Maintains knowledge and uses departmental software, as requiredCross-trains in other department services areas to provide back-up support as neededTrains and mentors other team members (e.g. new hires) as requestedPerform other tasks and special projects as required or as assigned by management teamQualificationsBachelor s Degree strongly preferred; minimum high-school diploma requiredMinimum of 3 years of related hospitality or office support experience preferably in a corporate, hospitality, service-oriented or customer-centric environmentExcellent technical experience including strong Microsoft Office skillsExcellent written and verbal communication and interpersonal skillsConfident, professional presence, and positive demeanorProfessional maturity and ability to interact with all levels of professionalsExcellent quality-conscious customer service skillsAbility to use tact and diplomacy in resolving problematic situationsProfessional agility and ability to handle multiple priorities with an appropriate sense of urgencyExcellent judgment and decision-making skills Critical thinking and ability to anticipate needsHighly motivated and excellent teaming skillsAbility to work occasional overtimeMust be willing to be trained in all functional areasAbility to lift up to 25 lbs.
As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
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Category: Administrative and Support Services