Bank of America Central Atlanta Market - Financial Center Manager II - Atlanta, GA Area in Atlanta, Georgia

Job Description:

Financial Center Managers (FCMs) operate as business owners and are responsible for ensuring operational risk excellence of their financial center while fostering a customer-centric environment. The FCM's core responsibility is the day to day performance and overall operational management of the financial center. FCMs report to the Market Operations Manager (MOM). Primary Responsibilities Drive operations and customer experience metrics by engaging staff on business strategy and performance results Evaluate key performance indicators to identify opportunities for improvement Execute risk and service delivery strategy by fostering collaboration between banking center teammates, partners and specialists Communicate the need to exceed metrics while emphasizing the importance of long-term strategies and goals Adhere to, enforce, and carry out internal and regulatory policies, procedures, and processes Proactively identify and manage risk in business, product, and service transactions Foster a client-centric environment whereby associates are accountable for delivering an exceptional customer experience Responsible for choreography of customer traffic including direct routing of preferred customers to specialists from either the lobby or self service area to help drive overall ne Team revenue growth Responsible for servicing Commercial, SBB deposit customers, and Mass Market customers via self-service bank of ATM/ATAs or with support from Relationship Bankers. Ensure customers are connected to the financial resources to help them achieve their financial goals Hold associates accountable to delivering against our revenue strategy Successfully resolve customer issues and escalations timely and professionally Responsible for associate and customer safety Observe, model and coach the financial center team on proper execution of banking center risk and service strategy Drive associate performance via continuous coaching, developmental opportunities, and documented performance improvement plans Required Skills A minimum of three (3) years recent experience building, leading, managing, and coaching a team Proven results exceeding goals in a customer-centric, results-driven environment Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction Strong financial and business acumen including experience in leading managers and interpreting financial reports to drive profitability Proven record of balancing risk and making sound decisions while achieving business goals Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized service. Strong organizational skills including the ability to manage multiple responsibilities, prioritize, and delegate while delivering results Strong communication skills (including verbal, non-verbal, written and presentation) and active listening skills Proficiency in computer skills and professional programs (for example Microsoft Office) Ability to pass pre-employment assessments and compliance requirements Availability to work weekends and/or extended hours as required to run the business. This position is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in good standing. Since your position requires SAFE Act registration, you will be required to register and to submit to the required SAFE Act background check and registration process. Failure to obtain and/or maintain SAFE Act registration may result in your immediate termination.

Required Skills

  • A minimum of three years recent experience building, leading, managing and coaching a team

  • Proven results exceeding goals in a customer-centric, results-driven environment

  • Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals

  • Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction

  • Strong financial and business acumen including experience in leading managers and interpreting financial reports to drive profitability

  • Proven record of balancing risk and making sound decisions while achieving business goals

  • Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized service

  • Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering results

  • Strong communication skills (including verbal, non-verbal, written and presentation) and active listening skills

  • Proficiency in computer skills and professional programs (for example, Microsoft Office)

  • Ability to pass pre-employment assessments and compliance requirements

  • Availability to work weekends and/or extended hours as required to run the business

Desired Skills

  • Undergraduate degree

  • Bilingual (fluent verbal and written)

  • Experience in the following industries: Consumer banking/financial services, mortgage, retail or hospitality

Posting Date : 12/21/2016

Location : US-GA-Atlanta

Travel : No

Full / Part-time : Full time

Hours Per Week : 40

Shift : 1st shift

Weekly Schedule : M-F and Sat

Assistance for Applicants with Disabilities

Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please visit the Applicants with Disabilities page at http://careers.bankofamerica.com/us/applicants-with-disabilities .

Diversity & Inclusion

At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Frequently Asked Questions

Need to know how to apply online, view a list of your submitted job applications or reset your password? Visit our FAQ at http://careers.bankofamerica.com/us/faq section for answers to these questions and more.