CACI International HelpDesk Support Speciaist 1 in Atlanta, Georgia

Job Description:

POSITION SUMMARY:

CACI is seeking a Help Desk Technician I to support the Centers for Disease Control and Prevention (CDC) in Atlanta, GA. As a recognized authority, the Help Desk Technician I supports users with an array of technology issues and network access problems that may be reported/requested through a telephone call or by email.

RESPONSIBILTIES:

  • Professional customer service skills with the proven ability translate technical findings.

  • Provides 100% telephone support for local & remote customers using Windows 7 & 10/Office 2013 SLA environment.

  • Experienced in fundamental troubleshooting with general networking & printer support knowledge.

  • Strong support ability for MS Outlook, wireless troubleshooting, and connectivity problem solving skills.

  • Knowledge & experience with support on desktops, laptops, tablets, Smartphones, iPhone or iOS device, Apple/Mac, Blackberries and any new emerging technologies.

  • 1+ years of experience triaging calls, researching moderately complex problems and questions, responding with answers and interventions, providing on site assistance, tracking calls.

  • 1+ years of experience serving in help desk capacity providing phone and in-person support to users in the areas of software, peripherals, etc., problems; and serves as the initial point of contact for troubleshooting and resolving these problems.

  • 1+ years of experience providing desktop support and server assistance in a Microsoft Windows 7 and 8 and Microsoft Office 2010 (or later) environment.

  • 1+ years of experience performing troubleshooting and supporting software including issues due to service packs and hot fixes for approved systems and devices. Support encompasses desktops, laptops, tablets, smartphones, iPhone or iOS device, Apple/Mac, Blackberries and other emerging technologies.

  • 1+ years of experience interacting with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.

  • Software knowledge/experience with Active Directory, remote desktop, VPN, SecurID, Internet Explorer, Adobe

  • Desired knowledge in Citrix, Skype for business, Smart Card/CAT card support

  • Effective written and verbal communication

EDUCATION & EXPERIENCE:

Typically requires high school diploma or equivalent, and six months of related experience.

PHYSICAL DEMANDS:

Normal demands associated with an office environment. Ability to work on computer for long periods and communicate with individuals by telephone, email and face to face. Some travel may be required.

CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. Join CACI, where you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. A Fortune magazine World's Most Admired Company in the IT Services industry, CACI is a member of the Fortune 1000 Largest Companies, the Russell 2000 Index, and the S&P SmallCap600 Index. CACI provides dynamic careers for over 20,000 employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.