Bank of America PBIG Client Relationship Manager in Atlanta, Georgia

Job Description:

Merrill Lynch Client Relationship Manager Job Description

Merrill Lynch Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals and businesses. With 10,869 Financial Advisors and $1.9 trillion in client balances as of December 31, 2015, Merrill Lynch is among the largest businesses of its kind in the world.

Merrill Lynch Wealth Management specializes in goals-based wealth management, including planning for retirement, education, legacy, and other life goals through investment advice and guidance. Merrill Lynch’s financial advisors help clients pursue the life they envision through a one-on-one relationship with a financial advisor committed to their needs — an advisor with access to the investment insights of Merrill Lynch and the banking convenience of Bank of America.

Position Overview:

There is an immediate opening for a highly motivated and experienced Client Relationship Manager in the Southeast Private Banking & Investment Group (PBIG) Region. The region includes six Private Wealth Advisor (PWA) teams in the Atlanta hub office and sixteen non-hub PWA teams in Alabama, Tennessee, North Carolina, South Carolina and Florida. The Market is led by Regional Managing Director, Michael Nies.

The ideal candidate is a team player and should possess strong coaching, relationship building, problem resolution and interpersonal skills. The position requires a high focus on supervisory and regulatory requirements, business management and retention. Candidates should have excellent leadership, process and organizational skills delivered with a highly effective interpersonal style. Strength and commitment around the Optimal Practice Model and the Client Experience Standard are critical. The candidate would be actively engaged in working with PWAs, Analysts, and CAs to deliver service models beyond expectations, display strong operational knowledge and be highly motivated to drive firm-wide initiatives such as Client Support Enhancer, SQA+, Client Retention/Acquisition. Candidates must have the Series 7, 66, (63/65) 9, & 10.

Year 2016 FY Metrics:

Revenue $233MM

Production 156MM

As of 2/24/17:

PWAs/TPWMs: 51

Support Staff: 115

Atlanta offers an outstanding quality of life, low cost of living, mild winters and 217 days of sunshine per year. Atlanta is home to NFL, NBA, and MLB franchises. Atlanta is a cultural epicenter with outstanding performing arts centers, museums and historical landmarks, and it boasts some of the country’s top universities such as Emory and Georgia Tech. The Atlanta economy is one of the strongest in the nation with the 4th largest concentration of Fortune 500 companies and world headquarters of Coca-Cole, Turner Broadcasting, Home Depot, AT&T Mobility and Delta Airlines.

Job Description

The Client Relationship Manager (CRM) is a direct report to the Merrill Lynch Wealth Management Market Executive (MLWM ME) with dual reporting to the Division Client Relationship Manager (DCRM). The CRM functions as a member of the branch leadership team. The CRM manages the Client Associates and Service Support Staff along with the branch's Operations Department where responsibilities include Funds/Securities Receipt & Processing, Wire & Order, and Trade Corrections and Document Control where the review and approval of all Client Financial transactions takes place. Additionally, the CRM role will be responsible for the overall delivery and management of the client service experience for the Market.

Specific responsibilities include, but are not limited to:

  • Ensure client service expectations are met and exceeded while balancing the risk and exposure for Merrill Lynch

  • Representing the office and Merrill Lynch with clients, prospects, Financial Advisor recruits, vendors, regulators and outside legal counsel

  • Review and approve all new client relationships

  • Responsible for managing, training and developing the branch's Client Associates and Service Support Staff

  • The role of the CRM will require diversification and experience of ML Products & Services, Trend Analysis, Risk Assessment, Human Resources and broad Industry Knowledge.

Requirements:

  • The ideal candidate is a self-motivated, client centric individual who has:

  • Series 7, 66, 9, 10 (or equivalent) Licenses required

  • Series 3, 31 licenses, if warranted

  • Minimum 5+ years professional experience required

  • Expert knowledge of regulatory and supervisory requirement and corporate policies and procedures

  • Strong customer service and communication skills

  • Prior trend analysis experience

  • Investment product knowledge (i.e., 401K, Options, Annuities, Tax, Retirement Plans, Money Funds, Mutual Funds, Liabilities, Margin, Trust Operations, etc.)

  • Strong management skills, including the ability to effectively plan, monitor, influence, negotiate, supervise and delegate

  • If currently an internal associate completion of Merrill Lynch Associate Client Relationship Manager program and/or currently hold Merrill Lynch Market Client Relationship Manager role

Posting Date : 07/05/2017

Location : US-GA-Atlanta

Travel : Yes, 10% of the time

Full / Part-time : Full time

Hours Per Week : 40

Shift : 1st shift

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