Home Depot PRO Customer Experience Manager in Atlanta, Georgia
POSITION PURPOSE The Manager of Pro Customer Execution is responsible for developing, executing and driving cross functional strategic initiatives that bring value to Home Depot Pro Customers. The manager will identify, analyze and deliver compelling customer insights that drive clear business actions and outcomes. They will champion a best-in-class customer experience across all transactional channels and platforms. The role will partner with the multiple departments to ensure seamless alignment on all initiatives. Strong leadership skills, communication and analytical ability is critical to the role.
MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES 25% - Partner cross functionally with organizational teams, internal and external clients, management and others in driving change within Home Depot. 25% - Develop Recommendations: Prioritize issues and brainstorm/develop solutions and recommendations by working with a diverse group of people (store leaders and associates, merchants, internal and external teams, vendors, etc. 25% - Evaluate Results: Analyze the financial results of initiatives versus projections through financial analysis, control stores and other benchmarks. Evaluate the operational issues of initiatives by walking stores, talking to associates and customers and interviewing merchants. 25% - Project Management: Handle the day to day issues associated with implementing a new initiative. These may include working with store planning, visual merchandising, store and divisional associates. Use diverse problem solving methodologies to understand the fundamental parts of the problems and communicate the solutions
NATURE AND SCOPE This position reports to Sr. Manager or Director. This position has 0-2 direct reports. ENVIRONMENTAL JOB REQUIREMENTS Environment: Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Travel: Typically requires overnight travel 5% to 20% of the time.
Additional Environmental Job Requirements:
MINIMUM QUALIFICATIONS Must be eighteen years of age or older. Must be legally permitted to work in the United States. Additional Minimum Qualifications: Education Required: The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job. Years of Relevant Work Experience: 5 years Physical Requirements: Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Additional Qualifications: The ability to manage multiple projects simultaneously. Preferred Qualifications: -Strong Analytical and quantitative skills -Consulting and/or retail experience -Ability to lead and manage cross functionally -A Master's Degree is preferred; bachelor’s degree is required. (5 years of work experience is preferred)
Knowledge, Skills, Abilities and Competencies: Demonstrated leadership qualities - Ability to work with all levels within the organization and to lead without positional authority Strong presentation skills and ability to communicate effectively with stakeholders and senior business leadership Broad business knowledge and ability to understand the big picture Logical, structured thinking