Kaiser Permanente Pharmacy Clerk in Aurora, Colorado
Under direct supervision, performs a variety of patient reception, cashiering & clerical services for an outpatient pharmacy, including taking over-the-counter & telephone requests for prescriptions refills, verifying coverage, receiving payment, answering patient questions, completing pharmacy logs & forms, & maintaining nonprescription inventories. Makes members/patients & their needs a primary focus of one's actions; develops & sustains productive member/patient relationships. Actively seeks information to understand member/patient circumstances, problems, expectations, & needs. Builds rapport & cooperative relationship w/ members/patients. Considers how actions or plans will affect members; responds quickly to meet member/patient needs & resolves problems.
Essential Functions: - Receives requests from patient for new or refill prescriptions & other pharmacy supplies. - Answers questions regarding prescription drug coverage, over-the-counter items, prices, pharmacy services & office procedures. - Screens incoming telephone calls, provides general information as requested, takes & relays messages, & provides appropriate referrals to other Health Plan personnel. - Verifies patient-s prescription drug coverage by reviewing Kaiser identification care & prescription benefit group listing, or by questioning patient to obtain supplemental information & confirming membership status using a microfiche or computer terminal, phones appropriate Health Plan personnel for assistance in verifying patient coverage, as necessary. - Writes or imprints patient-s identification & address on prescription form & appropriate sales receipt, & places both items in specified location for processing. - Receives cash, check or accepted credit cards in payment for prescriptions or other pharmacy sales, operates a cash register & makes changes, & issues prescription & sales receipt to patient. Reads prescription directions to patient & informs patient of any pertinent instructions as specified by the Pharmacist. - Takes requests for prescription refills from telephone answering machine, records pertinent information on telephone request log, such as patient-s name, physician & prescription number, & pulls original prescription form from file; transfers information to refill form & places it w/ prescription is specified location for processing. - Orders, receives & maintains over-the-counter inventory of nonprescription supplies & medications, conducts periodic audits to ensure adequate supplies, restocks shelves & maintains neat appearance of inventory & work area. - Performs other duties as assigned, such as operating a sealing machine & postage meter, recording patient information in mailing log, filing prescription forms & auditing files, completing message slips, ordering office supplies, running errands for designated personnel, & receives training in limited functions of the Pharmacy Technician. - Standard office environment. - Working w/ constant noise & interruptions. - Working in cramped quarters. - Working around machinery, such as conveyor belts. Works alone.
Qualifications: Basic Qualifications: Experience - One (1) year of work experience involving public contact and cashiering duties. Education - High school graduation or equivalent. License, Certification, Registration - N/A
Additional Requirements: - Ability to perform a variety of patient reception, cashiering and clerical services for and outpatient pharmacy. - Effective verbal communication and basic math skills. - Ability to write legibly and remain courteous to members and staff. - Demonstrated customer service skills, customer focus abilities and the ability to understand Kaiser Permanente customer needs. - Testing Required: Must authorize a D.E.A. drug screening.
Preferred Qualifications: - N/A This position will required travel throughout the Denver Metro Area to provide back fill coverage during the winter holidays. Applicants mus be available starting the week of Nov 6, 2017 for orientation and training. Assignments will be November 20-29 and December 18-29. Working on Thanksgiving and Christmas is optional.
COMPANY Kaiser PermanenteTITLE Pharmacy ClerkLOCATION Aurora, COREQNUMBER 636757
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.