HCA, Hospital Corporation of America Manager Patient Access in Austin, Texas

Parallon pioneered the modern-day concept of healthcare shared services more than 12 years ago, perfecting revenue cycle management best practices and customizable technologies for the industry’s largest healthcare provider in 700 facilities and 1000 physician practices. Today, our team of more than 13,000 revenue cycle professionals applies unmatched expertise, scale and proven processes daily to improve financial performance and long-term sustainability at facilities nationwide.

The Patient Access Manager is responsible for the daily operations of all functions and serves as the liaison between the Service Center and the facility. The Patient Access Manager integrates the department’s services with the hospital’s primary functions, develops/implements policies and procedures that guide or support service, assesses and improves department performance, and ensures orientation and continuing education of departmental staff.


• Perform patient registration function when needed to ensure wait times are kept to a minimum

• Ensure QA on registrations for all areas of Registration

• Provide continuous training for and communicates changes to existing employees

• Prepare payroll and completes monthly work schedules as needed to ensure adequate staffing levels

• Follow-up on patient complaints promptly

• Implement and promote excellent customer service

• Work closely and professionally with outside agencies on special projects developed by the corporate office

• Interview, hire, evaluate, and counsel Patient Access staff members

• Perform evaluations in a timely manner

• Train new employees in all aspects of their assigned job

• Supervise and maintain the productivity of employees

• Review the quality of patient registration documents on a daily basis

• Process all paperwork in a timely manner

• Work closely with fellow managers to ensure all procedures regarding patient accounts are completed in a thorough and timely manner

• Complete monthly reports to the Director (ARMAP, Clear Access, etc.)

• Responsible for Dept. Operations Report, FTEs and Operating budgets

• Ensure all personnel policies are followed

• Develop and maintain a Patient Access Policy and Procedure Manual

• Effectively manage and direct all areas of registration to ensure quality, productivity, and customer service

• Maintain a clean MPI on Meditech and works closely with Medical Records on a daily basis

• Act in the capacity of Director in his/her absence

• Contribute to A/R goals for patient registration

• Conduct monthly staff meetings and in-services for all responsible areas

• Work closely with Market Financial Coordinator for updates and testing for Meditech

• Assume on-call responsibilities to ensure adequate staff and problem solving

• Update collection system and requests rebill if appropriate

• Work closely and professionally with Nursing and Ancillary Departments in an effort to maintain teamwork approach

• Recommends sufficient number of qualified/competent staff.

• Other duties as assigned



• Organization - proactively prioritizes needs and effectively manages resources

• Communication - communicates clearly and concisely

• Leadership - guides individuals and groups toward desired outcomes, setting high performance standards and delivering leading quality services

• Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations

• Tactical execution - oversees the development, deployment and direction of complex programs and processes

• Policies & Procedures - articulates knowledge and understanding of organizational policies, procedures and systems

• PC skills - demonstrates proficiency in Microsoft Office applications and others as required

• Financial management - applies tools and processes to successfully manage to budget


• High School Diploma or GED required. Associate’s or Bachelor’s Degree preferred.


• Patient Access experience

• Minimum 3 years management experience

Parallon is an Equal Opportunity Employer (EOE), Minority/Female/Veteran/Disabled , offering a great work environment, challenging career opportunities, and competitive compensation.

Lack of information can delay the application process, and therefore applicants should be thorough in completing the online application.

Job: *Directors & Managers

Title: Manager Patient Access

Location: Texas-Austin-North Austin Medical Center

Requisition ID: 08949-139099