Olympus America Inc. Onsite Support Specialist in Baltimore, Maryland

Job Description

Baltimore, MD - This is a project based position that is dependent upon the length of our customer contracts. The Onsite Support Specialist will provide customer support of Olympus equipment in the Operating Room and/or other specified departments by focusing on managing all relevant equipment, providing basic trouble shooting, and provides training for proper care and handling of Olympus equipment. EOE M/F/D/V

Job Duties:

  • Assist Olympus personnel with the installation of equipment.

  • Coordinate schedules with audiovisual providers and boom manufacturers for installation.

  • Set-up and break-down of plug & play video tower/system equipment, according to IFU instructions.

  • Provide in-servicing sessions for operation room personnel on Olympus equipment regularly, based on staff needs.

  • Provide clinical equipment management support on all Olympus equipment (pre, intra & post OP).

  • Evaluate and resolve equipment malfunctions as necessary which may include basic electronic troubleshooting.

  • Coordinate periodic evaluations of the equipment with the customer to make determinations as to repair or replacement needs in the event of damage, loss, wear and tear, etc.

  • Perform routine maintenance on the equipment, including pre-use inspection, evaluation of equipment malfunction as necessary, and periodic functionality testing to proactively prevent issues during operation.

  • Work with Customer to schedule inspection, repair, and/or replacement of equipment when damaged, worn, and lost, etc.

  • Follow procedures to notify, track, and report lost or damaged equipment.

  • Coordinate with customer shipping and receiving department(s), as well as Olympus Service group(s), to expedite repairs of the equipment.

  • Monitor, and if requested, reasonably report, the Customer’s Olympus repair expenditures; note significant repair issues or occurrences.

  • Maintain professional appearance, work ethic, and attitude as required by Olympus Americas Inc and the facility you are assigned.

  • Adhere to HIPAA and other related patient confidentiality policies and procedures at all times.

  • Assist Olympus personnel with the installation of equipment.

  • Coordinate schedules with audiovisual providers and boom manufacturers for installation.

  • Set-up and break-down of plug & play video tower/system equipment, according to IFU instructions.

  • Provide in-servicing sessions for operation room personnel on Olympus equipment regularly, based on staff needs.

  • Provide clinical equipment management support on all Olympus equipment (pre, intra & post OP).

  • Evaluate and resolve equipment malfunctions as necessary, which may include basic electronic troubleshooting.

  • Coordinate periodic evaluations of the equipment with the customer to make determinations as to repair or replacement needs in the event of damage, loss, wear and tear, etc.

  • Perform routine maintenance on the equipment, including pre-use inspection, evaluation of equipment malfunction as necessary, and periodic functionality testing to proactively prevent issues during operation.

  • Work with Customer to schedule inspection, repair, and/or replacement of equipment when damaged, worn, and lost, etc.

  • Follow procedures to notify, track, and report lost or damaged equipment.

  • Coordinate with customer shipping and receiving department(s), as well as Olympus Service group(s), to expedite repairs of the equipment.

  • Monitor, and if requested, reasonably report, the Customer’s Olympus repair expenditures; note significant repair issues or occurrences.

  • Maintain professional appearance, work ethic, and attitude as required by Olympus Americas Inc. and the facility you are assigned.

  • Adhere to HIPAA and other related patient confidentiality policies and procedures at all times.

  • Perform all other essential duties as assigned.

Job Requirements:

(ONLY QUALIFIED CANDIDATES WILL BE CONSIDERED)

  • Associate's degree or equivalent relevant experience is required.

  • Minimum of 1 year of related equipment experience/knowledge in electrical engineering, biomedical engineering, nursing, computer science, or related discipline is required.

  • Operating room experience and demonstrated knowledge of anatomy, surgical procedures and aseptic technique is preferred.

  • Solid working knowledge of electronics and audiovisual equipment is necessary.

  • Basic computer skills including Microsoft office are essential.

  • Must have strong verbal and written communication skills.

  • Must be comfortable with public speaking, delivering an in-service/demonstration to a group.

  • Must possess a high degree of self-reliance, initiative, and creativity.

  • Must have excellent work ethic, be a proven self-starter with excellent time management skills with the ability to use independent judgment and critical thinking effectively.

  • Eagerness to learn and grow, accept and apply feedback Is dedicated to consistently delivering superior customer service are necessary.

  • Ability to marshal resources (people, funding, material, support) to get things done is essential.

  • Ability to orchestrate multiple activities at once to accomplish a goal is desired.

  • Ability to adapt and thrive in a fast paced high stress environment, under pressure, individually and/or as a member of the team with a sense of urgency is preferred.

  • Excellent analytical and problem solving skills are necessary.

  • Must be able to travel (less than 20% annually) with potential overnight and air travel.

  • Must be able to operate a vehicle.

Auto req ID 1654BR

Posting Title Onsite Support Specialist

Company URL Olympus America Inc at http://www.olympusamerica.com/

About Us Olympus America, Inc. with headquarters in Center Valley, PA is a precision technology leader, creating innovative opto-digital solutions in health care and life science products throughout North America. Olympus works collaboratively with its customers and its affiliates worldwide to leverage R&D investment in precision technology and manufacturing processes across diverse business lines. These include: gastrointestinal endoscopes, accessories, and minimally invasive surgical products; advanced clinical and research microscopes. Olympus America Inc at http://www.olympusamerica.com/

Posting Locations Maryland, Baltimore

Olympus is an Equal Opportunity Employer, and our policies prohibit unlawful discrimination based on an employee's or applicant's race, color, sex, age, physical or mental disability, national origin, religion, sexual orientation, gender identity and/or expression, marital status, genetic information, ancestry, military or veteran status, or any other federal, state or local protected classification.