Shell Order To Delivery Manager in Bangkok, Thailand

Auto req ID 39184BR

Job Title Order To Delivery Manager

Country of Work Location Thailand

City, State (if applicable) Bangkok

Work Location Bangkok

Company Description

Shell’s presence in Thailand dates back to 1892 when the first barge containing Shell kerosene docked in Bangkok. Today, Shell is one of the largest and the longest-established multinational operations in Thailand.

The Shell Brand is one of the most esteemed and well respected in the Thai energy sector. Shell played a pioneering role in the advancement of the industry, from the establishment of refineries to a nationwide network of gasoline stations. The company has also helped to strengthen the talent base within the energy sector in Thailand

For more than 120 years of our operations in Thailand, Shell has been growing side by side with the country’s developing economy. We have been committed to developing products of quality and to preserving the environment. Our goal is not only to achieve business success but also to play an active role in helping improve society.

Job Description

Drive achievement of Delivery promise action plan to sustained benefit delivery implement in Bitumen business. Moreover to communicate to our customers and other business functions.


  • Key responsibility istomanagebitumen productdelivery to customerandensuring all road transport deliveries are on agreed schedules with the right order/amount safely. This includes overseeing the management of road transport and related contracts are maintained as well asin compliance.

  • Monitor and determine needed intervention on scheduling and delivery matters to eliminate back orders

  • Maintain good relationship with customers to manage enquiry and support on their orders as well as timely updates. Customer Escalation Management – responsible to investigate and Resolve Customer Complaint within SLA (Service-Level Agreement).

  • Coordinate with other business function and CSC (Customer Service Centre) to meet customer's satisfactions

  • Monitoring and improve of order to delivery schedules to ensure correct and timeliness with accuracy in reporting within Service Level Agreements. Responsible to monitor and manage urgent orders (both domestic and international)

  • Management of our Haulier partners from monitoring delivery of contractual services to billing matters are accurate and timely manner. Involves continuous improvement to drive lower cost where possible.

  • Coordinate and collaborate on regular basis with Refinery to confirm Bitumen quota to be on track to optimize efficiency and correct stock take at all times demand/supply in order to manage truck delivery to customers


  • Bachelor’s degree or higher in Logistics / Supply Chain Management or related fields

  • Minimum 5 years working experience in supply planning, inventory control and Logistics in a manufacturing

  • Experience in manufacturing system (i.e. SAP, ISO9000)

  • Understanding of HSSE (Health, Safety, Security and Environment) Management System

  • Strong analytical skill with commercial mindset

  • Good negotiate and cooperative skills

  • Excellent communication skill in Thai and English

No. of Positions 1


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Shell is an Equal Opportunity Employer.

Removal Date 22-Oct-2017