Verizon Product Marketing Manager - Contact Center and Advanced Communications in Basking Ridge, New Jersey

What you’ll be doing...

What you will be doing…

Verizon is looking for a dynamic and knowledgeable product manager for our Contact Center Services – Customer Experience (CCS – CX) Service Portfolio. CCS - CX is a strategic offer in Verizon’s Business Communications product portfolio, representing over $400 Million in revenue with double digit CAGR. The ideal candidate will have strong product marketing experience with specific knowledge of the CCS – CX space.

You will be driving horizontal offerings to transform market awareness of Verizon as a CCS – CX transformation leader and innovator to elevate Verizon’s market brand and revenue results. You will also work with Product Management, Managed Services Delivery, and Global Integrated Solutions to define Verizon’s overall capabilities, offerings and customer value proposition, and then message these capabilities to the marketplace through our marketing channels. These channels include direct sales, CCS platform partners, the Verizon CCS – CX ecosystem, VES.Com, Social Media, trade shows, digital awareness and demand generation campaigns, analyst briefings, and Verizon thought leadership speaking engagements at industry events. The primary objective is to drive double digits YOY growth of revenues and sales. Our Product Marketing Managers will leverage business analytics, industry knowledge and competitive insights to develop specific differentiation points for Verizon to drive sales. This may be achieved through both horizontal & vertical messaging

You will effectively articulate the interconnections of a marketing practice and must be able to develop an understanding of the multiple sales channels, product stakeholders and peer organizations for marketing execution. The Product Marketing Manager will provide input and direction to Product Management, Training, Sales Operations, Marketing Communications, and Solution Development on marketing and sales material/tools needed in order to target the market segments. This is a highly visible role that includes both internal and external presentations, strategizing with key business leaders and technology partners, and frequent interactions with senior executives within Verizon Marketing and Sales organizations.

What we’re looking for...

You’ll need to have:

  • Bachelor's degree or six or more years of work experience.

  • Six or more years of relevant work experience.

  • Knowledge of CCS - CX market technologies and related consulting services.

Even better if you have:

  • Bachelor’s degree in Marketing.

  • Excellent communication skills, written, oral, and presentation skills.

  • 5+ Years of experience creating Marcom approved presentations, videos, infographics and written product documentation.

  • Three or more years of experience in B2B marketing roles.

  • Experience with contact center transformation, managed services, ITIL framework, and customer /vendor PMO governance is strongly desired along with specific expertise in premise and cloud based solutions from Cisco, Genesys, Nice InContact, is highly desired.

  • Comfortable with algebra based financial analysis for service profitability modeling, cost analysis, pricing analysis.

  • Reference experiences successfully working cross-functionally with sales product & engineering organizations to define offering.

  • Ability to work independently on complex tasks with specific deadlines and specific deliverable.

  • Ability to adapt quickly to change in a fast paced environment.

  • Experience working for or with top-tier service providers.

  • Experience managing end to end product launches.

  • Capable of assimilating a broad range of project inputs, and clearly and distinctly communicate overall project status tailored to a variety of audiences, including executive management.

  • Create an approach for initiating a program, address issues, and select appropriate methods, techniques and evaluation criteria in order to obtain desired program results.

  • Monitor the progress of the programs and projects within the assigned program and ensure the objectives are met within the prescribed time, cost, and quality measures.

  • Create and establishes benchmarks to ensure effectiveness; creating early identification of risks and develop mitigation plans to include new direction with mergers and acquisition programs.

  • Growth mindset primed for always learning and evolving personal skillset & expertise.

  • Ability to navigate the organization and blaze own path when needed.

  • Omnichannel customer engagement.

  • Aware of current technology evolution and how this impacts delivery CX. This includes but is not limited to AI, Machine Learning, Voice Analytics, AR/VR.

  • Excellent communication and presentation skills. This includes both in person and via WebEx net conferencing.

  • Ability to create sharp, appealing, and concise presentations and to present to both internally and customers.

  • Demonstrates sense of urgency, proven results orientation, initiative and an affinity for producing consistently high-quality work and yield in a manner that exceeds expectations.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.

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