Northwell Health Telephone Operator in Bay Shore, New York

Req Number 001G0N

Job Category General Clerical/Secretarial

Job Description

As a Telephone Operator you will answer and route calls received by the Hospital's main telephone, paging and/or doctor's answering systems and performs miscellaneous clerical and receptionist duties.

Responsibilities Include:

  • Answers and routes calls received by the main telephone, paging and/or doctor's answering service systems.

  • Provides callers with general location and operations information for hospital, health centers, departments, etc.

  • Monitors emergency alarms and dispatches appropriate response teams.

  • Maintains appropriate logs and records.

  • Handles emergency calls following appropriate procedures.

  • Maintains doctors' on-call coverage schedule

Qualifications

  • High School Diploma or equivalent, required.

  • Ability to work additional shifts, as needed.

  • Gracious manners, pleasant speaking voice, calm demeanor and the ability to work under stress, required.

  • Basic computer skills to look-up/retrieve information, required.

  • Based on department operating requirements, position may be required to be bi-lingual.