Bank of America Small Business Credit Performance Manager- Northeast Division in Bayside, New York

Job Description:

Enterprise Description:

The Small Business Credit Performance Manager will support the Small Business Bankers (SBBs) and be responsible for building relationship management expertise and coaching SBBs on how to meet client needs and solutions and deliver a consistent level of credit and treasury performance. This role will be focused primarily on credit sales and coaching, skill & knowledge development, and performance improvement for Small Business Bankers (SBBs). The individual(s) in this role will need to coach SBBs on how to understand the customers’ credit & treasury needs and help them recommend solutions, leading to deeper overall relationship and client satisfaction. The Credit Performance Manager will be a catalyst for credit growth and partner with teams on driving initiatives & performance. This Credit Performance Manager will work with the Sales Performance Exec, SBB Sales Performance Manager, and SBBMs to confirm top priorities/market focus and to focus efforts on the highest opportunity areas and SBBs. He/She will help onboard new SBBs to ensure early investment and quick adoption, improve the understanding of credit & treasury and drive sales of those products in their region.

Key Responsibilities:

  • This SB Credit Performance Manager role will be dedicated to supporting the Northeast Division Small Business Sales and Client Management teams covering sales markets in New York, Connecticut, Massachusetts, Rhode Island, and New Hampshire

  • Partner with the small business sales leadership team to improve Small Business Banker credit knowledge and expertise, uncover hidden opportunities, improve overall sales performance and reduce banker variability

  • Partner with the senior and field leadership team to identify top market priorities and execute on the highest opportunity areas to achieve those priorities

  • The “go to” resource for field sales teams for all things related to small business credit

  • Help bankers deliver business credit to their clients & maximize their business credit results by providing credit knowledge, credit process, sales, business development, client management & client experience support

  • Support field sales leadership in managing the credit pipeline, driving/inspecting the sales process & evaluating results/talent

  • This role requires strong coaching skills to build SBB acumen on understanding customers’ credit & treasury needs and helping SBBs recommend and deliver solutions, ultimately leading to deeper overall relationship and client satisfaction.

  • Catalyst for credit growth and partner with teams on driving initiatives & performance

  • Support onboarding new SBBs to ensure early investment and quick adoption improve the understanding of credit & treasury and drive sales of those products in their assigned areas of responsibility

Required Skills:

  • 5+ years of experience in commercial lending, financial credit analysis, structuring, underwriting and portfolio management, strong communication and analytical/technical skills, including financial accounting, modeling and loan structuring

  • Commercial credit and treasury acumen developed through formal training and proven sales experience, with the ability to provide coaching on credit & treasury sales

  • Client Facing relationship management experience

  • Ability to clearly articulate the business plan to Small Business Bankers

  • Prior sales experience; proven track record

  • Strong ability to quickly create credible relationships

  • Strong interpersonal skills /experience

  • Strong planning and organizational skills

  • Strong communication and presentation skills

  • Partner effectively with sales leadership to drive / support line of business performance.

  • Flexible and adaptable to changing business needs/requirements

  • Must be a self-starter

Desired Skills:

  • Small Business acumen desired (strategy, operations, sales model and product knowledge)

  • Demonstrated associate coaching and development success

  • Root cause analysis and action planning

  • Pipeline development and management

  • Mid-level MS Excel, MS PowerPoint, and WebEx experience

  • Virtual and in-person presentation experience

  • 4 year College Degree

Posting Date : 08/22/2017

Location : US-CT-West Hartford, US-CT-Avon, US-CT-Vernon, US-CT-Stamford, US-CT-Fairfield, US-CT-Westport, US-CT-Danbury, US-CT-New Haven, US-CT-Branford, US-ME-Portland, US-MA-Boston, US-MA-South Boston, US-MA-Watertown, US

Travel : Yes, 25% of the time

Full / Part-time : Full time

Hours Per Week : 40

Shift : 1st shift

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