Hilton Bell Attendant in Beijing, China

  • Ensures that luggage is delivered and collected promptly

确保行李的及时递送与保存

  • Is knowledgeable on all hotel and city information, including event activities

需要了解一切酒店信息、城市信息和重要活动事件的信息

  • Manage and organize guest storage room, being responsible for guest items handover

组织管理客人行李储存室,负责客人物品的交接

  • Responsible for upkeep of bell desk operating equipment, lobby and public areas

负责维护行李部、大堂和公共区域的设备设施

  • Take ownership of complaints ensuring final resolution and guest satisfaction

设身处地的为客人投诉的圆满解决和顾客满意度负责

  • Take ownership of guest requests and offer proactive assistance, being responsible for arranging requests as communicated by other departments (e.g. limo and tour service)

对客人的需求感同身受并提供积极的协助,通过部门之间的沟通来提供所需的服务(例如:租车服务、导游服务等)

Specific Job Knowledge, Skill and Ability工作技能技巧要求:

· Computer skills- Onq System

电脑操作技巧—— Onq System

· Solid communication skills

过硬的沟通能力

· Competent English language skills and proficient in Mandarin Chinese

英语熟练,普通话流利

Required Qualifications必要的资历要求:

· High School Graduation Certificate- required

高等学校毕业证——必须

· Diploma in Hotel Management Studies- desirable

酒店管理学文凭——优先考虑

Preferred Qualifications更高的资历要求:

  • At least 1years working experience in a similar role (5 star hotel)

一年或以上相关工作经验(五星级酒店)

Job: Guest Services and Front Office

Title: Bell Attendant

Location: null

Requisition ID: HOT03X1U

EOE/AA/Disabled/Veterans