Hilton Food and Beverage Attendant - Trainee in Beijing, China

To ensure prompt, efficient, courteous with a smile service to all guests at all times. To follow company standard operating procedures, policy and to maintain it at all times. Under the general guidance and supervision of the Outlet Supervisor and Manager and within limits of the established Hotel Policies & Procedures and Brand Service Standards. To ensure the maximum guest satisfaction is achieved in his/her work at all times.

确保给客人快速、有效、礼貌和微笑的服务。始终遵守酒店的标准操作程序,政策。在部门经理和主管的指导和管理下,根据限定的酒店规章制度及品牌服务标准。在工作中确保客人使客人达到最高的满意度

Ask Supervisor for regular SALT scores and guest comments and feedback, and to be aware with it.

询问主管定期的salt分数和客人的意见与反馈,对此清楚了解。

Follow action plans from supervisor and manager in order to improve SALT scores

遵守主管和经理为了提高salt分数制定的行动计划。

To maintain a high customer service focus by approaching your job with the customers always in mind

保持高标准的对客服务,记住过往客人的要求

Specific Job Knowledge, Skill and Ability工作技能技巧要求:

Team work团队精神

Full with passion热情的工作态度

Get good relationship能够较好地处理人际关系

Good English英语水平良好

Job: Food and Beverage

Title: Food and Beverage Attendant - Trainee

Location: null

Requisition ID: HOT03X23

EOE/AA/Disabled/Veterans