Hilton Food & Beverage Attendant in Beijing, China

Position Summary 职位概述

To ensure prompt, efficient, courteous with a smile service to all guests at all times. To follow company standard operating procedures, policy and to maintain it at all times. Under the general guidance and supervision of the Outlet Supervisor and Manager and within limits of the established Hotel Policies & Procedures and Brand Service Standards. To ensure the maximum guest satisfaction is achieved in his/her work at all times.

确保给客人快速、有效、礼貌和微笑的服务。始终遵守酒店的标准操作程序,政策。在部门经理和主管的指导和管理下,根据限定的酒店规章制度及品牌服务标准。在工作中确保客人使客人达到最高的满意度

Ask Supervisor for regular SALT scores and guest comments and feedback, and to be aware with it.

询问主管定期的salt分数和客人的意见与反馈,对此清楚了解。

Follow action plans from supervisor and manager in order to improve SALT scores

遵守主管和经理为了提高salt分数制定的行动计划。

To maintain a high customer service focus by approaching your job with the customers always in mind

保持高标准的对客服务,记住过往客人的要求

To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you灵活,积极,快速应对各种可能的工作变化

To help in creating anenvironment where everyone in the department works together as a team in “creating that special experience”努力营造一个团结的工作小组

Specific Job Knowledge, Skill and Ability 工作技能技巧要求:

Team work团队精神

Full with passion热情的工作态度

Get good relationship能够较好地处理人际关系

Good English英语水平良好

Required Qualifications 必要的资历要求:

Related education background and working experience

任何具有相关教育背景和工作经验

Preferred Qualifications 更高的资历要求:

Waiter/Watitress working experience

具备服务生的相关工作经验

Be able to skillful use Micros

具有应用POS (MICROS)系统的经验

Job: Bars and Restaurants

Title: Food & Beverage Attendant

Location: null

Requisition ID: HOT03X1K

EOE/AA/Disabled/Veterans