Cummins Inc. IT Support Lead IT应用支持 in Beijing, China

IT Support Lead IT应用支持

Description

  • Provides system operational support ensuring the effectiveness, efficiency, accuracy, and availability of systems for end users. Coaches and mentors less experienced team members

  • Performs routine maintenance, facilitates customization and changes to, and ensures system disaster recovery for systems

  • Leads new employee technology setup, including computer setup and delivery and system access

  • Resolves issues not readily evident and performs authorized changes and upgrades to existing systems

  • Performs preventative maintenance on IT systems and networks; monitors system performance and accuracy

  • Performs complex root-cause analysis to identify issues

  • Coaches and mentors less experienced security analysts; documents knowledge and solutions for use across the organization

*LI-MW1

Qualifications

Skills

Technical Troubleshooting - Knowledge of approaches, tools and techniques for anticipating, recognizing, and resolving technical (hardware, software, application or operational) problems

IT Incident Management Process - Knowledge of approaches, tools and techniques for anticipating, recognizing, and resolving technical (hardware, software, application or operational) problems

Hardware/Networks/Operating System Interaction - The ability to understand the basic tenets of the physical IT system and that system's relation to the application

Production Support - Experienced in multiple aspects of production support processes, including monitoring and troubleshooting customer response and physical security.

IT Change Management Process - Ability to systematically control changes to Information Technology (IT) systems and maintain their integrity and traceability throughout their life cycle.

Analyze Issues - Understands complex concepts and problems and identifies how they relate to key processes

IT Architecture - Knowledge of concepts and philosophies regarding the design and deployment of information technologies and associated architectural concepts, principles and tools.

Education, Licenses, Certifications

College, university, or equivalent degree in Information Technology, Business or a related subject preferred

Experience

Intermediate level of relevant work experience required

Candidate must have the following skills and professional experience:

  • 5 years’ experience on application and system support

  • Familiarity with shell scripting and batch processing

  • Experience on continuous integration implementation and CI toolset

  • Experience working in an Agile environment

  • Linux/Unix experience

The following skills and professional experience are preferred:

  • Azure cloud architecture and development experience

  • Experience with SDLC process

  • Experience with DevOps

*LI-MW1

Job SYSTEMS/INFORMATION TECHNOLOGY

Primary Location China-Beijing-Beijing-China, Beijing, CECI HQ

Job Type Experienced - Professional / Office

Recruitment Job Type Professional - Experienced

Job Posting Sep 27, 2017, 10:55:20 AM

Unposting Date Ongoing

Req ID: 170005TE