HERC Rentals Desktop Engineer in Bonita Springs, Florida

General Responsibilities:

Herc Rentals is a premier full-line equipment-rental company — providing our customers the equipment solutions they need to get their work done safely, confidently and cost effectively, while enabling them to conserve capital for their growth investments.

With over 50 years of equipment-rental expertise, approximately 4,500 employees, more than 280 branches and franchise locations around the world, Herc Rentals is a leader in all of the key markets that it serves, including transportation; industrial & manufacturing; oil & gas; government & municipalities; construction, mining, & energy; remediation & restoration; emergency response; facilities; MRO; entertainment; and ground care.

We aspire to be the supplier, employer and investment of choice in our industry, with core values that promote a culture built on integrity, respect, teamwork, and accountability.

Desktop Engineer

Responsible for desktop engineering, installation and support for a packaged applications and desktop/laptop delivery and support.


  • Knowledge/experience with a broad base of experience in tools and technologies around Desktop and laptop support in an enterprise environment is required.

  • Interacts with management, technical, and business users to understand the business and technical requirements of the organization regarding assigned work tasks

  • Works in a collaborative manner with other team members to balance and address operational tasks, project work, and business requests

  • Supports application lifecycle for centrally supported PC applications

  • Coordinate projects as assigned

  • Provides operational support for endpoint protection, encryption, client management, and other client-side computer management solutions

  • Work with other Desktop support to provide engineering technical solutions in support of business requirements

  • Ensuring appropriate documentation is in place for assigned responsibilities

Mandatory Requirements:

Required Skills

  • Ability to contend with a multi-tasking, dynamic environment with strict deadlines

  • Ability to take and offer direction as appropriate to complete the tasks at hand

  • Strong documentation skills

  • Understands the importance in maintaining documentation for:

  1. Infrastructure logical and physical topology

  2. Infrastructure related processes and procedures

  3. Infrastructure related standards

  4. Application documentation

  • Strong written and verbal communication skills

  • Project management or coordination experience

  • Experience in the following operational areas:

  • Desktop engineering

  • Enterprise application upgrades

  • Enterprise contracts and managed services contracts

  • Experience managing software.

  • Altiris

  • Windows 7 and Windows 10

  • Internet Explorer

  • Desktop system configuration

  • Antivirus tools SEP

  • Web based applications

  • Windows based applications

  • Application packaging

  • Application testing

  • Application troubleshooting

  • ServiceNow Tool set

  • Bit Locker Experience with the Software Development Lifecycle and Application Lifecycle Management

Preferred Skills

  • Familiarity with the following a plus

  • Active Directory group policies and OU hierarchies

  • Service Now

  • ITIL

  • Microsoft App V and other application packaging technologies

  • Storage

  • Networking

  • Desktop architecture design

Job ID 137022

# Positions 1

Location US-FL-Bonita Springs

Category Information Technology

Division HERC