KeyBank Quality Control Specialist in Brooklyn, Ohio

Job Description:


Performs various functions related to verification of commercial loan documentation and loan booking to ensure quality, service levels and compliance goals are met. Successful candidate will have advanced knowledge of the departemental functions. Position will include review of completed loan documentation and booking, provide feedback to team members on quality of completed tasks as well as specific compliance review (i.e. Flood). The person filling this position will adhere to service levels, quality goals and department procedures. The position will provide excellent quality customer service while continually practicing the essentials of the Key Values.


  • Reviews quality of all the documentation prepared by the Business Banking and Commercial teams

  • Reviews quality of all bookings completed by the Business Banking and Commercial teams

  • Provides timely feedback to team members on quality levels

  • Reviews flood documentation to ensure Key is in compliance with specific Flood regulations

  • Review CRA accounts to ensure Key is in compliance with specific CRA regulations

  • Work quality booking suspect reports

  • Effectively communicates with the team to improve overall quality and compliance

  • Accurately and timely reviews loan documentation and loan booking

  • Provide guidance on complex document preparation through LPL or Tsoft

  • Provides guidance on complex bookings of loans and lines of credit

  • Occasinally prepares loan documents,

  • Occasionally books and funds loans and lines of credit

  • Assists manager with department projects

  • Promotes virtual team cohesiveness

  • Guides team members in identifying positive solutions

  • Analyzes loan requests to determine the proper documentation necessary to close, book and fund loans/lines

  • Researches requests to appropriate conclusion and effectively communicate the results

  • Demonstrates personal effectiveness including the ability to get results in team environment

  • Proven ability to comprehend and perform complex activities independently

  • Builds a network of internal/external resources to help achieve goals

  • Works with LOB personnel, credit personnel and audit team on issues regarding the Loan Origination processes

  • Supportive of virtual team environment

  • Fosters cross-site partnering

  • Encourages best practice sharing and continuous improvement idea generation

  • Diminishes risk to corporation by ensuring regulatory and risk compliance


  • Develops self to better support team and future advancement.

  • Participates in team meetings.

  • Runs small projects

  • Contributes continuous improvement ideas.


  • College graduate or equivalent work experience

  • Advanced PC skills and ability to use MS Office (Word, Excel)

  • Regulatory compliance knowledge with respect to consumer or commercial loan documentation

  • Understanding of loan accounting systems

  • Knowledge of consumer or commercial credit policies and products

  • Able to read and interpret legal documents

  • Knowledge of basic accounting principles

  • Demonstrated commitment to excellent customer service

  • Excellent oral and written communication skills

  • Strong interpersonal skills, with a demonstrated ability to work within a team structure

  • Ability to multi-task and meet deadlines while working under pressure

  • Open minded and adaptable to new ideas in a changing environment

  • Maintain a constructive, positive outlook

  • Commitment to continuous improvement

  • Excellent customer service and interpersonal skills.

  • Excellent analytical, problem solving/decision making skills

  • Ability to work in on-line, image enabled work queues

  • Consistently develop knowledge base of internal and external processes

  • Proven ability to comprehend and perform complex activities independently


  • Proven success in providing high quality service through efficient, effective and consistent delivery

  • Working understanding of KVD, CLS, CWA, BBC, SBU, Laser Pro, Tsoft, ALB, CRINT, Commercial Worksheet, Obligor db, Negotiable Collateral db, Hogan, Lotus Notes, APA and Word Templates


See above qualifications.


Standard office equipment (PC, fax, copier), MS Office products, various systems used by Loan Services for processing.



On the job and other as needed. Loan Services technical training. Corporate directed compliance training.


KeyCorp's roots trace back 190 years to Albany, New York. Headquartered in Cleveland, Ohio, Key is one of the nation's largest bank-based financial services companies, with assets of approximately $134.5 billion at March 31, 2017. Key provides deposit, lending, cash management, insurance, and investment services to individuals and businesses in 15 states under the name KeyBank National Association through a network of more than 1,200 branches and more than 1,500 ATMs. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications, and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name. KeyBank is Member FDIC.


Key Technology and Operations (KTO) is Key Bank’s shared services organization for technology, operational, and servicing functions supporting business partners and clients across all lines of business. Within the overall organization, KTO provides efficient, reliable and secure technology; creates an effective variable cost technology delivery model that maximizes the return on IT spend; orchestrates the efficient use of corporate information and technology assets; and supports innovation that creates competitive distinction. KTO is effective and efficient in payment and deposit servicing, loan servicing, exception and dispute processing, investment and support services, sourcing and procurement, as well as enterprise-wide fraud prevention, investigations and operational support to human resources and the Bank’s BSA/AML program.


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Employee Type:



Brooklyn, OH


Not Specified

Date Posted: