IBM Test Specialist: Custom Applications in BUCHAREST, Romania

Project Description:

  • Provide basic to advanced technical support on different applications and operating systems

  • Works effectively and efficiently under time constraints and high pressure environments, ensuring customer satisfaction

  • Ensure troubleshooting, problem replication, duplication and diagnostic support

  • Solve customer issues by phone, email and ticket, ensuring agreed KPIs and SLAs are met

  • Extend the area of support from the application to the environment, operating system, database and network

  • Make use of specific tools like: Atlassian Jira, HP ALM, CTRL+M, BMC ITSM

  • Act as a gateway between the customer and the escalation team when issues meet the requirements for the next level of support

  • Act as the trainee in a knowledge transfer process and add to his portfolio new applications and tools

  • Document in the knowledge base

  • Providing regular status reports and updates

  • At least 2 years of experience in IT support

  • Availability to travel in Europe for knowledge transfer and learning (40% of the time)

  • Works effectively and efficiently under time constraints and in a high pressure environment

  • Supervise multiple issue resolution processes

  • Excellent verbal and written communication skills in French (mandatory) and English (nice to have)

  • Good level of Windows and UNIX troubleshooting

  • Good knowledge of Web Applications and Web Servers

  • Troubleshooting skills and logical thinking

  • Ability to work effectively in a dynamic environment