Eaton Corporation Customer Service Team Leader in Budapest, Hungary

Eaton Budapest has an opening for:

Team Leader / Customer Service and Inside Sales

Eaton’s goal is to grow in EMEA. If you want to be part of a start-up organization - with opportunity to develop an Eaton career in Budapest and beyond; have a professional, problem solving mindset to adapt and drive improvements in process, tools, and organization; and a focus on taking care of customers – please apply.

The primary function is to lead personnel who provide customer service, inside sales, and technical support for designated territory and products. Partner with field sales to support and influence designated sales goals.

Essential functions:

  • Drive customer loyalty through increased productivity, improved value and through a high performance culture.

  • Lead all aspects of the Support team through outstanding management of all resources - people, process and technology.

  • Drive effective control of support costs.

  • Able to provide both in country and cross border support as needed.

  • Implement customer sales and support strategies, while driving the organization toward achieving world-class customer service levels.

  • Develop strong customer relationships, team with Field Sales Management, implement synergy sales initiatives, drive process improvements, utilize web/electronic self-service technology, and create a high performance culture within the support team.

  • Manage and lead the continuous improvement of pre- and post- order sales support functions specifically targeting the needs of customers through the technical and commercial support functions within the team and the appropriate product line marketing and division facilities.

  • Develop Support personnel through individual development plans, strong goals, business reviews, and performance reviews.

  • Lead, establish, implement, document, and continuously improve business processes and best practices; Assist in identifying continuous improvements that contribute to implementation of process improvements designed to reduce cycle time, increase efficiencies and improve quality related to the support function.

  • Provide leadership of the strategy and daily operations of the support organization.

  • This assignment provides great visibility and opportunity for future growth opportunities which is a significant consideration in the selection process.

Qualifications

Requirements :

  • Bachelor’s degree from an accredited institution

  • Preferred : 5-10 years of Electrical industry experience in marketing, sales, operational, or support

  • Manager of people experience is required

  • Local/Native Language Capabilities

  • Strong English capabilities

  • Minimum 5 year customer service, sales, or technical experience

What Eaton offers:

Challenging projects in dynamic collaborative team

Excellent working environment – safety and ethics is really important for us

Culture & Values - Eaton is more than the products we invent and produce – the way we do business is just as important. At Eaton, our values and culture define who we are – both individually and as an organization – and direct our activities every day.

Learning & Development- We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University.

Eaton is a power management company with 2015 sales of $20.9 billion. Eaton provides energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton has approximately 97,000 employees and sells products to customers in more than 175 countries. For more information, visit www.eaton.com.

Eaton is a power management company with 2015 sales of $20.9 billion. Eaton provides energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton has approximately 97,000 employees and sells products to customers in more than 175 countries. For more information, visit www.eaton.com.

At Eaton, we see things differently. We see opportunities to innovate, go above and beyond, and we work hard because what we do reflects who we are. If you see things differently—if you’re determined, motivated and focused on improving the world around you—then it’s time to see where a career at Eaton can take you. For more information, visit www.eaton.com/careers.

Eaton is an Equal Opportunity and Affirmative Action Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Job: Sales

Region: Europe, Middle East, Africa

Organization: ES EMEA Region

Job Level: Team Leader/Supervisor

Schedule: Full-time

Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No

Does this position offer relocation?: No

Travel: No