Verizon Associate Client Service Assurance Engineer in Cary, North Carolina
What you’ll be doing...
This position is responsible for Tier I monitoring and initial triage in a Satellite network operations center environment that typically links to numerous computer platforms, operating systems and network topologies. Additionally, the engineer is responsible for customer support of complex and diverse systems in a 7 X 24 environment. Work will be required on all shifts (1st, 2nd and 3rd), weekday, weekends, evenings and Holidays as needed.
Engineer will be responsible for the following tasks:
Proactive Monitoring and directing repair activities for Very Small-Aperture terminals (VSAT) networks to identify and resolve network anomalies and faults. Operates, align antennas, conduct cross polarization (x-pol) performance tests, and performs unit and direct support maintenance on satellite communications equipment and associated devices.
Provide technical assistance to Verizon field & vendor technicians, and operations center personnel, which are engaged in the day to day operation of maintenance of satellite communication systems.
Respond and perform Tier I triage of the network alarms utilizing the available network tools and systems. Create customer trouble tickets on outages identified via network management systems and tools. Test and isolate circuit issues using Verizon tools/Telco local loop, and customer in-house wiring. Test and repair hardware issues in the customer WAN/LAN environment. Coordinate multiple vendor dispatches for repair at customer premise. Provide customer status of ongoing issues; communicate via phone/email/ticket notes with customer POCs.
Handle calls from internal/external customers in an ACD environment. The engineer will work to ensure network and network management environment is reliable to meet predefined service levels.
What we’re looking for...
You'll need to have:
Bachelor's degree or one or more years of work experience.
Satellite experience and/or experience working with Internet Protocols.
Even better if you have:
Two or more years of previous Satellite experience and/or experience working with Internet Protocols.
Excellent communication skills both written and verbal.
Military Satellite Experience along with Cisco/Juniper Certification.
3 + years of Satellite and IP Networking experience.
Experience with iDirect, ViaSat, or other satellite vendor systems or VSAT Certification.
Experience with Cisco/Juniper routers and switches.
Experience with Multicast over MPLS Networks.
Willingness to work in a 7 X 24 environment across all shifts including weekends and holidays.
ITIL Foundation Certificate preferred or be able to obtain within 12 months of hiring.
When you join Verizon...
You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.