Verizon Client Service Assurance Engineer in Cary, North Carolina

What you’ll be doing...

This candidate will oversee Incident and Problem Management duties within the Government Enterprise Network Operations Center (24/7) in Cary, NC providing network monitoring and support. The GENOC supports the US Postal Service as well as other Federal Government Customers with approximately 9K managed devices throughout the United States.

Functional Responsibilities•Provide technical support and assistance to Federal Government Customers•Proactively detect anomalies and performance issues, brings resolution to meet customer satisfaction•Promote a positive team environment among direct reports and peer managers across all functional areas•Perform end-to-end trouble isolation and repair on physical and logical layer services, devising action plans for more complex issues•Work with Internal and External Support Teams as well as with the Account and Program Management Teams to facilitate fault isolation and repair efforts to meet established baseline objectives

What we’re looking for...

You'll need to have:

  • Associate's degree or three or more years of work experience.

  • Three or more years of relevant work experience.

  • Willingness to work ALL Shifts, holidays and weekends in a 24/7 Network Operation Center environment.

  • Knowledge of transmission principles and IP networking experience.

Even better if you have:

  • Bachelor’s Degree.

  • Educational/technical/industry experience.

  • Strong interpersonal and communication skills.

  • Ability to process complex data and develop conclusions for management, business partners, and customers.

  • Ability to take technical lead on complex issues.

  • Ability to mentor and provide guidance to less tenured and new engineers.

  • Strong Leadership/administrative skills (multitasking, planning, and organizing).

  • LAN/WAN networking experience.

  • Ethernet Circuit Knowledge.

  • Wireless (3G/4G).

  • General knowledge of one of the following technologies (Cisco, Juniper, IP Telephony, Data Transport).

  • ITIL v3 Foundation certification.

  • CCENT or CCNA certification.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.

REQNUMBER: 463909-1A