Verizon Lead Client Services Specialist in Cary, North Carolina
What you’ll be doing...
The Client Services Management function is accountable for the post-sales relationship with the client; overseeing the operational health of Verizon Services from delivery through lifecycle support. Ensures and may manage internal & external resources to deliver services maintain their compliance with customer contractual commitments. Governs reporting and financial management relative to contractual commitments and SLA’s, including Billing account strategy, setup and optimization. Responsible to coordinate the establishment of customer specific Service Plans with strategic focus on Continual Service Improvement.
The Lead Client Services Specialist role provides post-sales, lifecycle relationship, governance and support of an assigned client base of high complexity and/or analytical support to solve a wide range of issues or problems. Performs analysis of issues or problems. Periodically, makes recommendations that aid in the successful completion of projects within a product or functional area. Monitors defined KPIs (Key Performance Indicators) across several technologies and implements action plans when metrics fall below agreed KPIs. Provides financial support relative to contractual commitments and SLA’s, including billing account strategy, setup and optimization.
What we’re looking for...
You'll need to have:
Bachelor’s Degree or two or more years of work experience.
Two or more years of relevant work experience.
Even better if you have:
Five or more years of related telecom or IT experience (sales or service).
Strong organization, presentation, and problem solving skills.
Demonstrated experience with verbal and written communication.
Business and Financial acumen.
Ability to communicate with multiple levels of leadership.
ITIL v3 Certification, or completed within 6 months of start date.
Served in Project Management capacity for accounts of high complexity.
Demonstrated strong skills in Microsoft Office product suite, including PowerPoint, Excel & Word.
Proactive, responsible and self-reliant.
Analytical, strong problem solving skills with deductive reasoning and tolerance to ambiguity.
Be willing and flexible regarding work schedule (Time zone specific customers, On-call, etc.).
When you join Verizon...
You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.