Verizon Principal Cisco UCCE Engineer in Cary, North Carolina
What you’ll be doing...
Our compute virtualization and storage infrastructure provides critical services to both internal and external customers. You’ll oversee lifecycle aspects of multiple service environments, acting as the owner for those systems (which number in the thousands). You’ll also understand and manage the interrelationships between the various products and the infrastructure systems. We take pride in our well-organized, well-documented, stable, and compliant infrastructure environments, and you’ll get to play a key role.You will need engineering and administrative level expertise in Cisco to support an external Verizon customer. You will be responsible for providing technical (break/fix), management, and MACD/administration support of Cisco IP Telephony/IP Contact Center applications, including CUCM, CVP, IPIVR, UCCE and UCCX.•Maintaining capacity and availability for multiple service environments.•Ensuring our compliance with all applicable regulations.•Managing security/access control and licensing and overseeing vendors.•Delegating work to senior and junior compute virtualization engineers and storage engineers.
What we’re looking for...
You’ll need to have:•Bachelor’s degree or six or more years of work experience.•Six or more years of relevant work experience.•Hands-on experience with Cisco IP Telephony/IP Contact Center in a large scale production environment and Unified Communications technologies (CUCM, CVP, UCCE and UCCX)•Familiarity with H323 and SIP•Ability to troubleshoot and configure Cisco Customer Voice Portal as well as associated VOIP technologies and platforms (Cisco IOS, VXML, ASR, TTS, etc)•Ability to troubleshoot and configure Cisco Unified Contact Center Enterprise and Express as well as associated technologies (Contact Recording, Cisco Agent Desktop, Reporting, etc)•Knowledge of Cisco Unified Contact Center Enterprise and Express scripting•Ability to troubleshoot and configureCisco Unified Contact Center Enterprise components (Routers, Loggers, Peripheral Gateways, AW-HDS).
Even better if you have:•Experience in planning, development, support, and/or implementation of Cisco IP Telephony/IP Contact Center applications and/or systems in support of general business operations.•Ability to work with general guidance to effectively perform routine to complex assignments; demanding familiarity with principles, theories, concepts and technologies as well as applied knowledge of established procedures, policies and practices.•Makes technical recommendations that aid in the successful management of contact center applications.•Capability of solving a wide range of basic to complex problems with general guidance for the accomplishment of short to medium term goals and operating objectives.•Ability to act independently and exercises independent judgment and discretion within generally defined practices and policies to select appropriate methods or techniques for obtaining solutions.
Work city and state are flexible based on Verizon locations.
When you join Verizon...
You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.
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