Verizon VOIP Repair Engineer in Cary, North Carolina

What you’ll be doing...

Responsible for end-to-end trouble isolation and repair for customers of Verizon's Retail VoIP and IP Toll Free products experiencing complex issues such as poor call quality, call completion failures, call routing, feature interoperability and connectivity issues across CPE, LAN, WAN and PSTN networks.

Our team interacts with our Customers, Inbound Service teams, Network Management centers, Operations groups, Sales, Marketing, Provisioning, Implementation, Planning/Engineering, LECS, and Account Teams as well as internal and external equipment vendors in order to facilitate isolation and repair of services within established objectives.

What we’re looking for...

Must have:

  • Strong technical background in the voice and data technologies associated with Verizon VoIP services, including strong troubleshooting and problem-solving skills.

  • Bachelor’s degree or 2 or more years of relevant experience.

  • Strong written and oral communication skills and a demonstrated ability to manage and complete multiple projects simultaneously. Excellent decision making and analytical skills, and the ability to work in a fast-paced, 24/7 environment are required.

Ideally you will also have:

  • Preferred areas of configuration and troubleshooting technical proficiency include: OSI model layer 1-7 troubleshooting, SIP, SS7, Cisco Unified Call Manager and Cisco Unity, IP subnetting, IP routing protocols, ISDN, frame relay/MPLS/ATM, local and LD voice switch/network.

  • Functional knowledge of specialized diagnostic tools (packet capture/protocol analysis devices), SIP protocol, CE/PE router configurations, firewalls, session border controllers and PSTN call flow/routing features is strongly desired.

  • Cisco, Adtran, genband, and/or Sonus certifications are desired.

All candidates must be able to work any shift, holidays, weekends and on-call rotations in a network operations center environment.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.

REQNUMBER: 463355-1A