Comcast Technician 2, Surveillance in Centennial, Colorado

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary:

Responsible for providing overall day-to-day monitoring of systems and

for the performance of the National Network Operation Center

surveillance operation for rapid detection and repair of network faults,

including surveillance and fault restoration across multiple technology

disciplines. Works with moderate supervision/guidance. Is accountable

for individual results and impact on team.

Core Responsibilities:

- Monitors databases, networks, operating system devices, and software

applications to detect service degradation and/or failures and errors.

- Tests, analyzes, performs corrective actions; restores equipment and

services in a timely and accurate manner.

- Responds to trouble calls/alerts/emails in a timely and professional


- Troubleshoots and/or coordinates troubleshooting efforts for service,

device or network resolution.

- Identifies root causes for issues.

- Develops and improves documentation to enhance and support problem

analysis and resolution.

- Performs trend analysis of systems to ensure optimal performance.

- Performs escalations to Information Technology Operations groups in

accordance with departmental standards and performs notifications as


- Complies with all established policies and procedures.

- Regular, consistent and punctual attendance. Must be able to work

nights and weekends, variable schedule(s) and overtime as necessary.

- Other duties and responsibilities as assigned.

Job Specification:

- High School or Equivalent

- Generally requires 2-5 years related experience

Comcast is an EOE/Veterans/Disabled/LGBT employer