Pearson Associate Director of Recruitment Services - Chandler, AZ in Chandler, Arizona

Associate Director of Recruitment Services - Chandler, AZ


At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe.We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.


Provide leadership for the student recruitment(sales) function of the business. This involves driving individual and teamperformance to maximize qualified new student enrollments through consistentevaluation, coaching and results-oriented motivation. Responsibilitiesgenerally include managing the overall production of a team of 15 to 20Enrollment Advisors (inside sales representatives) and Enrollment Coordinators(sales support representatives).


Specific duties and responsibilities include, but are not limited to, thefollowing.Other duties andresponsibilities may be assigned.

  • Participate in the daily and strategic managementof the assigned Cross Functional Team (CFT): including: communications with theAP; working with MD and Associate Director of Marketing (ADM); formulation anddelivery of Steering Committee reports.

  • Optimize work flow through efficient utilization ofRecruitment Services staff.

  • Analyze reports related to the day-to-dayoperations and overall productivity of the team to forecast and driveperformance.

  • Serve as subject matter expert relating to the recruitment function including the tools and technology used for our daily jobs.

  • Stay abreast of new trends in the marketplace thatimpacts the business andspecific programteams.

  • Provide direction to staff utilizing the phonesystem to monitor performance and provide timely feedback/coaching on thequality and accuracy of verbal communications.

  • Provide direction to audit database records.Provide direction on timely feedback/coaching on adherence to lead managementguidelines, quality and accuracy of email communications.

  • Facilitate one-on-one meetings with each teammember to discuss topics relevant to their performance, individual coaching anddevelopmental needs, prioritization of workload, and personnel issues.

  • Maintain progressive discipline system to enforceperformance standards, and company and departmental policies.

  • Assist program teams in forecasting their currentterm enrollments.

  • Participate in cross functional meeting rhythms tounderstand issues and help develop solutions to maximize team performance.

  • Analyze performance weaknesses at the program/AAlevel. Develop and implement processes to attack the weakness.

  • Make staffing recommendations that optimizeproductivity to Recruitment Services Director and Managing Director.

  • Conduct interviews and make staffing decisions forthe team.

  • Conduct annual performance reviews for each teammember.

  • Lead and motivate staff to exceed new student goalswhile maintaining service standards.

  • Minimize annual attrition.

  • Participate in the budgeting process for eachfiscal year. This includes forecasting staffing needs, turnover, operating andother expenses for the recruitment team within your area of responsibility.

  • Participate in developing the strategic growth planfor Recruitment Services including job descriptions and compensation plans forany new positions or positions that need to be modified to support currentbusiness needs.

  • Deliver content elements of training programs fornew hire and developmental training as needed.



  • 4-year degree from an accredited institution, ORappropriate combination of educational and significant experience

  • Minimum of 3 years’ experience leading an insidesales team performing in a high-relationship consultative sales process.

  • Minimum 2 years inside sales experience in anoutbound calling role.

  • General knowledge of the higher education industry.

  • Proficient in MS Office, including Word, Excel,PowerPoint and Outlook.

  • Sales skills in a team environment.

  • Sales management and human relations skills.

  • Able to drive performance through the creation of aproductive and fun work environment.

  • Outstanding written and verbal communicationskills.

  • Basic knowledge of departmental budgeting.

  • Strong analytical skills.

  • Highly motivational, energetic personality.

  • Collaborative; builds relationships with others.

  • Ability to work evenings until 9:00 PM (if needed)

  • Ability to work weekends and travel as businessneeds dictate


  • Manages Recruitment Services staff in CFTenvironment.


Primary Location: US-AZ-Chandler

Work Locations: US-AZ-Chandler-3075 West Ray 3075 W Ray Rd Park at San Tan Chandler 85226

Job: Customer Service

Organization: North America

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Oct 6, 2017

Req ID: 1716315