Bank of America Fraud Client Services Manager in Chandler, Arizona
As an experienced professional, the Client Services Fraud Manager will manage the internal relationships with all the internal teams involved in fraud, including strategy, policy, claims, operations & technology. The candidate will be responsible for recommending new Cyber Threat Intelligence (CTI) products & solutions to internal fraud stakeholders, obtaining requirements, agreement and shepherding the formation of the idea from proof of concept, to pilot and finally into production. The Client Services manager is responsible for continuous process improvement, which can be achieved by seeking client feedback on a repeatable basis and advocating changes to improve processes and procedures to address client feedback. Monitors existing and proposed security standard setting groups. State and Federal legislation and regulations. Identifies and escalates changes that will affect information security policy, standards and procedures. Exercises judgment within broadly defined practices and policies in selecting methods, techniques, and evaluation criterion for obtaining results. Work leadership may be provided by assigning work and resolving problems. Typically 5-7 years of IT experience.
Desired Skills & Experience:
• Bachelor’s degree
• 5+ years working in cyber threat intelligence or a similar job function.
• 10+ years experience working in the financial services industry.
• Ability to effectively communicate with all levels of senior management.
• Demonstrated experience leading a team of at least 5 direct reports
• Strong written/verbal communication and presentation skills.
• Ability to create effective cross-functional and cross-business teams.
• Strong project management skills
Enterprise Role Overview
Organizes, plans and develops relationships with new and existing internal customers. Meets regularly with internal customers; gathers standing and priority intelligence requirements and works with internal partners to identify intelligence gaps. Ensures intelligence reports and alerts drive actions throughout the enterprise. Is an agent of change to influence process and policy changes. Enables tactical preventative, detection, or response actions for cyber security operations. Provides cyber threat landscape awareness and communications for internal enterprise customers, key suppliers and customers. Supports the development and documentation of a repeatable client Interaction model. Proactively identifies opportunities for Threat Management Analysts to engage in conversations with internal customers and key suppliers. Proactively seeks feedback and works with Threat Management colleagues to address those opportunities. Manages internal customer subscription models.
Posting Date : 10/13/2017
Chandler, AZ, Building D, 2505 W CHANDLER BLVD,
Phoenix, AZ, CATALINA BLDG, 1825 E Buckeye Rd,
Newark, DE, Deerfield I, 655 Paper Mill Rd,
Jacksonville, FL, JACKSONVILLE 2, 4802 DEER LAKE DR E,
Charlotte, NC, 201 N TRYON ST (NC1022),
- United States
Travel : Yes, 5% of the time
Full / Part-time : Full time
Hours Per Week : 40
Shift : 1st shift
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