CACI International Desktop Imaging, Patching and Tier III Support in Chantilly, Virginia

Job Description:

CACI is currently looking for outstanding IT candidates to join our DHS Secure Enterprise Network Systems, Services & Support (SENS3) team in the National Capital Region (NCR) and throughout the United States. CACI will provide a variety of IT services through SENS3 including cyber security, identity and access management, risk management, cloud integration and engineering, field support services, service desk, application deployment and optimization, and operations center support services.

Functional Responsibility:

CACI is currently looking candidates for the patching and imaging of various backend infrastructure equipment utilizing various Operating Systems to include Windows and Linux. Applicant shall provide guidance, training and assistance to other personnel. Support Account Executives with customer need analysis and participate in project meetings with clients, architect and other stakeholders to generate preliminary system design and patching SOP’s. Applicant will be responsible for working directly with the government to provide documentation, including: drawings, cut sheets, manuals. Create system configuration, programming files and as-built documentation for all servers and desktops on all networks on the contract. Act as subject matter expert for after-project support. The Desktop Imaging, Patching and Tier III Support Engineer shall document, install, test, monitor and create images for the installation of various network and desktop equipment following the configuration board guidelines. May install, run performance tests, modify, troubleshoot, and repairs of systems and related peripherals. Applicant shall perform Engineering support and document to provide Operating Systems of all Enterprise systems of classified networks. Individual will also coordinate and provide network troubleshooting to identify, diagnose, and resolve complex problems affecting network performance and develop and maintain SOPs and Test results to be provided to the Operations team.


  • Provision desktop hardware devices to users

  • Replace desktop hardware devices based on preplanned technology refreshment lifecycles

  • Prepare, test, and deploy vendor functionality & security updates

  • Configure and maintain images and configurations on laptop devices

  • Deploy and maintain workstations which provide independent and concurrent virtual desktop access to multiple classified network environments

  • Enable users to configure multiple monitors

  • Support virtual desktop technology

  • Provide VM maintenance and patching

  • Laptop setup (joining to domain)

  • Localized application support

  • Asset Management/Documentation

  • Remote Assistance and Virtual workstation environment

  • Ensure workstation location and configurations are up to date. Provide remote operations and management of servers

  • Perform setup of Automation & Orchestration in a virtualized environment.

  • Troubleshoot and resolve software, hardware, configuration and operational problems across the VMware and guest OS platforms

  • Perform integration of management tools into a single, common tool stack with Microsoft System Center (SC) Suite

  • Install and maintain UC hardware and software on servers

  • Ensure systems conform to UC industry and IC standards to permit interoperability of services across organizations

  • Test changes to infrastructure services and components prior to system deployment

  • Facilitate simulation or replication conditions on operational network

  • Help maintain configuration baseline for Infrastructure Assessment and Test Environment

  • Provide release package for packages developed in Test Environment

  • Recommend tools and processes to accomplish enterprise management tasks.


  • Current Secret Clearance

  • SCI eligibility

  • DHS EOD Eligible (Active EOD preferred)

  • BA/BS + 5-7 YRS in technical related field

  • Experience with operation and maintenance of voice services in a diverse environment

  • Extensive Microsoft Systems Administration experience in an engineering and administration environment

  • Microsoft Certified Systems Certifications (MCSE, MCSA, MCITP)

CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. Join CACI, where you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. A Fortune magazine World's Most Admired Company in the IT Services industry, CACI is a member of the Fortune 1000 Largest Companies, the Russell 2000 Index, and the S&P SmallCap600 Index. CACI provides dynamic careers for over 20,000 employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.