CACI International Site Support Engineer in Chantilly, Virginia
CACI is currently looking for outstanding IT candidates to join our DHS Secure Enterprise Network Systems, Services & Support (SENS3) team in the National Capital Region (NCR) and throughout the United States. CACI will provide a variety of IT services through SENS3 including cyber security, identity and access management, risk management, cloud integration and engineering, field support services, service desk, application deployment and optimization, and operations center support services. This position is contingent upon award of the SENS3 Program.
Maintain the client workstation deployment process
Develop, Implement and maintain an enterprise deployment and software application packaging infrastructure; enabling the ability to deploy applications with tools like SCCM, Altiris, or equivalent technology in mere minutes, not days.
Test and integration experience in new desktop and laptop hardware.
Exploring new opportunities that add to the business value proposition or reduce costs.
Troubleshoot complex third level technical support incidents in compliance with service levels.
Good understanding on urgency, priorities and deliverables with tight deadlines
Ability to troubleshoot problems and communicate with other teams as soon as possible
Presents materials and presentations relating to software packages to end users and management.
Self-starter with the ability to work under minimal supervision
Updating and maintaining inventory of various types of equipment
Provide site support services
Review trouble tickets, conduct root case analysis, and resolve incidents
Update trouble tickets, and notify users of incidents/status changes
Escalate trouble tickets, if not resolved with agreed upon time frames
Provide LAN/WAN cabling support
Provide computer and printer support
Demonstrated ability to work unsupervised
Demonstrated team player
Support infrastructure installation
Inventory, hand receipts, equipment accountability
Current TS/SCI Clearance
DHS EOD Eligible (Active EOD preferred)
Security + and Network + certifications
Windows Operating System (desktop) deployments and automated build processes, including performance tuning.
Supporting image deployment processes in multi-segmented, routed, and firewalled enterprise network.
Multi-site software deployments and re-imaging.
Microsoft patching strategy for desktops.
Downloading and deploying Microsoft patches using Windows Server Update Service (WSUS) within SCCM.
SCCM 2012/2016 design, deployment, configuration, support, and hierarchy, including setup and troubleshooting is a plus
Experience with endpoint encryption software, such as Bitlocker and Symantec
Knowledge of Desktop and Application Virtualization technologies such as VMWare View Workstation, Citrix Provisioning Server and VMware ThinApp or other similar tools and technologies are a BIG PLUS
Typically requires bachelor’s degree or equivalent and eight years of related experience
CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. Join CACI, where you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. A Fortune magazine World's Most Admired Company in the IT Services industry, CACI is a member of the Fortune 1000 Largest Companies, the Russell 2000 Index, and the S&P SmallCap600 Index. CACI provides dynamic careers for over 20,000 employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.