Home Depot SALES SUPPORT MANAGER - INTERLINE BRANDS, CHARLOTTE in Charlotte, North Carolina
Through the power of Interline Brands and The Home Depot, the purpose of the National Accounts Sales Support Manager position is to lead a team working with sales, assigned national account customers, as well as internal resources ensuring that our customers have the best possible experience with Interline Brands.
Interline Brands, Inc. (Interline) is among the nation s largest distributors and direct marketers of specialty maintenance, repair, and operations (MRO) products, both branded and private label. In 2015, Interline was acquired by The Home Depot®.
It stocks more than 100,000 plumbing, janitorial, electrical, hardware, heating, ventilation, and air conditioning (HVAC); and other MRO products, from more than 3000 suppliers worldwide. Products and value-added services are sold to more than 175,000 active customers, including facilities maintenance customers, professional contractors, and specialty distributors.
Key end-markets include multifamily housing; health care institutions; educational organizations; lodging; plumbing, mechanical, and HVAC contractors; locksmiths and hardware stores. The company operates more than 70 distribution centers / branches and four regional replenishment centers across the United States, which facilitates reliable same-day or next-day delivery service to 98% of the U.S. population.
Interline employs a multi-dimensional sales model to drive market share gains, utilizing the following primary channels: field sales representatives, telesales and direct marketing including online websites, catalogs, business-to-business selling portals, and fliers. With a unified operating platform, the company can sell the same product to various customers utilizing different pricing schedules and different service models, depending on the needs of each customer.
If you want to join a dynamic organization where leadership strives to put their best foot forward with their employees and their clients, come join the Interline Team.
MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
10%- Determine the Sales Support Lead to be assigned to each National Account Customer and ensure a smooth and successful experience for the customer.
15%- Management of setting up and coordinating communication of new National Account customers to Accounts Receivable, Sales Leaders, Sales Professionals, Contract Management, Customer Care and Procurement
15%- Work with National Account Managers to provide support & reporting to achieve results on client priorities
15%- Work with pricing team to ensure pricing & contract accuracy
15%- Internal resource that ensures all stakeholders are acting in unison
30%- Manage a National Account Sales Support team by coaching and providing training and counsel to provide the best experience for the associate.
NATURE AND SCOPE
Reports to the Sr. National Account Sales Support Manager. Has 5+ direct reports.
ENVIRONMENTAL JOB REQUIREMENTS
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Typically requires overnight travel less than 10% of the time.
Additional Environmental Job Requirements: MINIMUM QUALIFICATIONS
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Additional Minimum Qualifications:
The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.
Years of Relevant Work Experience: 3 years
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
College degree preferred
Previous customer service and/or sales support leadership experience in a b2b environment
Knowledge, Skills, Abilities and Competencies:Strong organizational/time management skills and ability to multi-task
Excellent computer skills including Microsoft Office and CRM or a business operating system
Advanced Excel skills including pivot tables
Ability to effective communicate, both written and oral, with external and internal professionals
Ability to train and develop team members
Coaching and collaborative leadership style
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.