Thermo Fisher Scientific Customer Service Representative - Domestic in Chelmsford, Massachusetts

Job Description

When you are part of the team at Thermo Fisher Scientific, you will do important work, and you will be valued and recognized for your performance. With talented managers and inspiring coworkers to support you, you will find the resources and opportunities to make significant contributions to the world.

Position Summary:

The Customer Service Representative will be responsible for providing the highest level of customer service support while working with minimal supervision. Acts as the key internal interface between the customer and operations while assisting the organization to meet and maintain its overall customer service/satisfaction objectives in the most cost effective manner possible. Provide excellent, supportive customer service by phone or email. Exceed the customer's expectations. Prove willingness to put the extra effort in for a customer; internal/external.

Responsibilities:

  • Works with minimal supervision or independently to perform excellent customer service functions such as assisting customers with status and expediting of orders and customer order related issues: i.e. status, changes, cancellations, and deviations.

  • Pro-actively seek cost effective solutions to meeting customer needs.

  • Works with minimal supervision as liaison between departments in communicating and disseminating all relevant information, changes, and updates pertaining to customer needs.

  • Ensure competencies on Job Description are all met, these cross-functional responsibilities will be assumed on a regularly scheduled basis.

  • Works on independent projects, as assigned.

  • Assist, where applicable, customer with order placement and keying orders.

  • Communicate sales leads to selling representative, when appropriate.

  • Assist sales representatives.

  • Pro-actively work with customers to ship on a timely basis.

  • Assist in resolving issues concerning, but not limited to; short shipments, miss-shipments, freight adjustments and expediting past due orders.

Minimum Qualifications:

  • Excellent written and verbal communication skills.

  • Associates degree or equivalent experience.

  • Must have excellent communication skills; both written and verbal.

  • Ability to assimilate product knowledge.

  • Has knowledge of commonly used concepts, practices, and procedures within the customer service field.

  • Demonstrates ability to manage time, complete detailed tasks and handle multiple tasks simultaneously.

  • Able to use established guidelines and independent judgment to perform the job functions.

Preferred Qualifications:

  • 2 to 4 years customer service experience preferred

  • Computer skills in Microsoft Office suite of products. ERP or SAP preferred

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.