Bank of America Sales Support Manager, Global Commercial Banking - (Metro Chicago, Indiana, & Ohio) in Cleveland, Ohio
Provides overall leadership to the sales support team servicing multiple market level client teams. Leads day-to-day administrative and operational support as key member of the market leadership team, and acts as liaison with various business partners to ensure client and associate satisfaction. Manages a team of 15 or more associates in multiple locations and markets. Reports to the Regional Sales Support Executive. Key Accountabilities include: 1) Manages Sales, Client Satisfaction, Fulfillment, and Operational support activities provided by Commercial Support Specialists (CSS). Includes managing and overseeing day-to-day Client Management Process (CMP) sales support activities including prospecting support, Navigator input and integrity, pitch book content collection, preparation of client team meeting agendas and communication of CMP-related events and follow-up activities. 2) Manages day-to-day administrative and business support activities provided by Administrative Assistants (AA) and Executive Assistant (EA). Includes management and oversight of day-to-day operational business support activities, including routine office management activities, as well as more complex duties including associate and client meetings and events, reports preparation and production, etc. 3) Responsible for operational risk, audit, and compliance requirements including managing the fraud process from end to end; maintaining close partnership and working relationship with the Fraud unit; reduces and controls Non-Credit Losses 4) Liaisons with key partners and is responsible for continuous process improvement. Manages relationships with key partners (e.g.: Client Delivery and Service, Product Delivery, etc) to ensure optimal effectiveness. 5) Manages domestic and global KYC refresh activities for each Market supported.
Travel required for Illinois, Indiana, & Ohio. Position can be filled in either location.
5-10 years of successful management and leadership experience in leading a team enabling sales activities
Strong ability to coach, motivate and develop team
Influence management, relationship-building and conflict resolution skills
Demonstrates solid business acumen and data analytic abilities in support of sales activities
Strong written and verbal communications
Bachelor’s degree required
Knowledge of Business Banking and CMP
Sales and/or service delivery experience
Posting Date : 08/16/2017
Location : US-IL-Chicago, US-IN-Indianapolis, US-OH-Columbus, US-OH-Cleveland, US-OH-Cincinnati
Travel : Yes, 25% of the time
Full / Part-time : Full time
Hours Per Week : 40
Shift : 1st shift
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