HCA, Hospital Corporation of America Scheduler Lead in Colonial Heights, Virginia

JOB TITLE: Lead Scheduler

GENERAL SUMMARY OF DUTIES - Coordinates and oversees receptionist and scheduling staff activities; assists in patient registration and scheduling in accordance with OSG Customer Service Guidelines.

SUPERVISOR – Center Administrator


DUTIES INCLUDE BUT ARE NOT LIMITED TO: • Assist with continual training and communication for front office staff. • Assist with evaluations for front office employees. • Along with Center Administrator, ensure effective and efficient operations for office. • Anticipates concerns, trouble-shoots issues and works to mitigate and/or resolve variety of issues. • Responsible for Kronos (payroll) Time editor duties for employee timekeeping. Back up for Administrator. • Answers multi-line phone system, schedules/reschedules procedures per physician and/or patient request. • Communicate with referring physicians to facilitate scheduling and registration of walk-in/work-in patients. • Obtain and/or coordinate Pre-Authorizations for procedures • Review all paperwork for accuracy and submit to Billing Office. • Mitigate any account errors or barriers to “clean claims” • Work with MQSA and the Breast Care Network to ensure that outgoing mammography images are charted correctly. • Coordinate PHI release activities ensuring compliance with HIPAA. • Follow-up and resolve (if possible) any complaints or problems with referring physicians and/or their staff. Report any unresolved issues to center administrator. • Attends in-service presentations or training as indicated and communicates any necessary information to clerical staff that may not have attended. • Maintain front office equipment and call for preventative maintenance and or service as indicated. • Order office supplies as requested/needed. • Demonstrates knowledge of occurrence reporting system and utilizes system to report potential patient safety issues. • Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement” • Other duties as assigned

EDUCATION • High school diploma or GED required

EXPERIENCE • At least two years of receptionist and scheduling experience required. Supervisory experience preferred.

*Monday - Friday work schedule

Title: Scheduler Lead

Location: Virginia-Colonial Heights-Appomattox Imaging

Requisition ID: 25314-2454