Marsh & McLennan Account Manager - Carrier in Columbia, South Carolina
Dovetail Insurance is an innovator in the insurance industry. Through its proprietary online exchange, it brings together insurance providers and agents to ensure businesses and other organizations find the best insurance for their needs, in an easy and seamless way. The Dovetail Account Manager (Carrier) develops, grows, and maintains the relationship between the organization and clients, with a focus on growth (e.g., increasing amount or type of coverage, and/or products and services, for existing accounts) and retention. Responsible for “Delivering the Firm” by aligning client strategies and needs to the company’s capabilities and resources. Liaises between internal teams, vendors, clients, on an ongoing basis to ensure high service delivery and to respond to questions. Serves as a contact on an ongoing basis by addressing ad hoc requests and managing satisfaction. Coordinates, recommends and evaluates delivery of solutions and products to ensure alignment with potential and identified requirements, agreements, quality control standards, compliance requirements and established processes.
Maintains and expands accounts and assists senior level colleagues with maintaining and expanding large or complex accounts to refine and develop technical and managerial sales skills as well as gain exposure.
Collaborates with senior level colleagues and project specialists to identify key decision makers, account needs and underlying risks to determine potential services, products and combinations that will best serve and address client business objectives, business compliance so as to expand accounts.
Conducts research and analyses to target new buyer hubs and gain insight as to expansion opportunities strategizing internal offerings and market trends to ideally institutionalize accounts within the business.
Analyzes and conceptualizes collected project, account and/or market quantitative and qualitative data into a viable offering for proposal work for personal or superior colleagues' accounts.
Assists in developing custom solutions to address account and/or prospective account needs for a complex account and effectively presents or assists with presentations for all solutions to senior colleagues or accounts/prospects.
Works to ensure all managed accounts are in good standing and addresses escalated issues or concerns in a timely and effective manner so as to ensure operational excellence and relationship satisfaction.
Nourishes and grows professional network within client organizations.
Attends and participates in industry events and conferences to build up a strong professional network, maintain proximity to the relevant market and represent the Company.
Qualifications Bachelor’s Degree, with a Master of Business Administration preferred. Exceptional negotiation and influencing skills, including superior verbal and written skills. A high level detail orientation. Superior communication skills with the ability to provide non-technical explanations to technical matters, and summarize and present information in a clear, concise and accurate written and verbal format, both remotely and in person. Ability to build consensus across internal and external clients A solid knowledge and understanding of risk management and insurance, with experience in brokerage or underwriting preferred Strong computer skills with advanced proficiency in Microsoft Office and Salesforce. Experience in strategic planning and execution, including key account management and large complex insurer relationships Willingness to work a flexible schedule and travel as needed
Marsh and its separately incorporated operating entities around the world are part of Marsh & McLennan Companies, a publicly held company (ticker symbol: MMC). Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: http://www.mmc.com/. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at: www.mmc.com/diversity
Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers .