Brinks Desktop Support Technician in Coppell, Texas

Desktop Support Technician

Requisition #:20798Location:Coppell TX - B0272

Functional Area:Information TechnologyEducation Required:Bachelors Degree

Position Type:Relocation Provided:No

Experience Required:3 - 5 Years

Position Description

The Desktop Support Technician is responsible for completing all in-scope support services, including break-fix, desk-side support, new system installation, move/add/change and asset tracking activities. This position will provide in-depth technical hardware and software support for all desktop and laptop platforms supported by Brink’s, Inc.

Responsibilities

• Install, maintain, test, analyze, and provide problem resolution for all local and remote hardware and software elements, including but not limited to PCs, laptops, printers, and peripherals

• Diagnose, evaluate, prioritize, and escalate requests for assistance from users experiencing problems with hardware, software, windows operating system, Apple operating system, networking and other computer related issues

• Provide support and training to other team members within the Department

• Take ownership of technical issues and work with other groups to resolve more advanced issues when necessary

• Resolve escalated customer issues without the need for team lead intervention

• Define and document problem resolution steps

• Perform all break-fix repair, including parts ordering, shipping, application and peripheral support, configuration, virus removal, and work with vendors to resolve support issues

• Perform installation of standard images, applications, and transfer data from old to new system

• Provide weekly status report to management

• Track asset inventory, warranty, license information, and update the asset management system

• Provide cell phone support to end-users in conjunction with Wireless Watchdogs

• Manage EPO console and fix all incoming issues

• Manage group policy from a client perspective

• Perform other duties as assigned or necessary

• Maintain documentation of technical maintenance procedures carried out

Position Qualifications

Position Qualifications:

• Minimum of 4 years’ experience providing desktop support in a network environment

• Minimum of 2 years’ experience preparing and writing detailed reports based on analysis

• An ITIL qualification is preferable but not essential

• Microsoft MCP certification would be desirable

• CompTIA A+ certification would be desirable

• CompTIA IT Fundamentals would be desirable

• Strong understanding of workstation principles, operating systems, systems configurations, utility programs, operational procedures and automation concepts

• Experience preparing and writing detailed reports based on analysis

• Bachelor’s degree in Computer Science or equivalent industry work experience

Professional Skills:

• Excellent interpersonal/communication and presentation skills

• Problem-solving skills demonstrating a directed, methodical, cost-effective, data-driven approach

• Strong consultative skills

• Willingness and ability to work in a fast-paced, team environment

• Excellent communication skills and telephone manner

• Strong documentation skills

• Proven analytical and problem-solving abilities

• Incident Management experience – Managing incidents including business expectations and communication

• Experience working in a team-oriented, collaborative environment with minimal supervision

• Ability to effectively prioritize and execute tasks in a high-pressure environment

• Strong knowledge of Microsoft based operating systems with emphasis on Apple OS, Windows 7, Windows 10 and Office 365 applications and Cloud

• Strong knowledge of provisioning users accounts and emails based on Office O365 environment

• Experience with using and troubleshooting Microsoft Office within a network environment (Outlook, calendar sharing, operating system Microsoft, MAC OS, Linux, Office 365)

• English communication written & spoken

If you have the background and integrity we require and are looking for a challenging opportunity, we hope you will consider employment with Brink’s. We provide a competitive salary, medical assurance, and life insurance plans.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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