Samaritan Health Services IS-Desktop Support Analyst I in Corvallis, Oregon

  • JOB SUMMARY/PURPOSE

  • Acts as a primary point of contact for all technology related problems, requests and inquiries involving approved hardware, software and peripherals as well as supported business processes.

  • DEPARTMENT DESCRIPTION

  • Information Services is committed to providing leadership, support and coordination of technology and project management services at Samaritan Health Services. The IS Customer Experience functions manages the operations of our existing services. Our team includes the 24/7 service desk, desktop solutions, application operations, infrastructure operations and web services.

  • EXPERIENCE/EDUCATION/QUALIFICATIONS

  • Associate’s degree (preferably in Information Technology or a related field) or equivalent experience required.

  • Help desk experience preferred.

  • Experience in a healthcare environment preferred.

  • KNOWLEDGE/SKILLS/ABILITIES

  • Problem Solving: Ability to identify complex problems, involve key parties, gather pertinent data and consider various options in the decision making process. Skilled at applying problem solving skills in a logical, systematic way to resolve issues.

  • Time Management: Ability to manage time effectively to be productive in prioritizing, scheduling and planning work day to meet customer needs. Ability to juggle different work activities and shift attention from one task to another without losing sight of details and timelines.

  • Conflict Resolution: Ability to influence others to build consensus and gain cooperation. Ability to negotiate disagreements in a positive and constructive manner while considering the contribution of other team members in order to reach a mutually acceptable solution.

  • Communication: Skilled at sharing information in an appropriate and timely manner showing mutual respect and genuinely soliciting the feedback of others. Ability to effectively tailor communications to various audiences including peers, customers and leadership.

  • PHYSICAL DEMANDS

  • Rarely (1 - 10% of the time)

*Occasionally *(11 - 33% of the time)

*Frequently *(34 - 66% of the time)

*Continually *(67 – 100% of the time)

CLIMB - STAIRS

LIFT (Floor to Waist: 0"-36") 0 - 20 Lbs

LIFT (Knee to chest: 24"-54") 0 - 20 Lbs

LIFT (Waist to Eye: up to 54") 0 - 20 Lbs

CARRY 1-handed, 0 - 20 pounds

CARRY 2-handed, 0 - 20 pounds

WALK - LEVEL SURFACE

STAND

ROTATE TRUNK Standing

REACH - Forward

PUSH (0-20 pounds force)

PULL (0-20 pounds force

SIT

BEND FORWARD at waist

KNEEL (on knees)

ROTATE TRUNK Sitting

REACH - Upward

MANUAL DEXTERITY Hands/wrists

FINGER DEXTERITY

PINCH Fingers

GRASP Hand/Fist

None specified

Weekend Required: Every

Salary Range: $19.52 - $28.67

Overtime Rule: 40

Posted: 09/15/2017

Req #: 38597