Hilton Executive Assistant to the Area General Manager in Darwin, Australia
An Executive Assistant maintains an efficient and effective Executive Office via the distribution of internal and external mail, independent correspondence and up-to-date registry system.
What will I be doing?
The Executive Assistant to the Area General Manager - Northern Territory's (EA) primary concern is to facilitate exceptional customer service to our guests by acting as instructed by the Area General Manager, along with other Executive Office responsibilities. This position will see team members assisting various stakeholders in any way possible in order to deliver a positive experience. This position will uphold all of our Hilton Universal Service Standards. Specifically, the Executive Assistant to the Area General Manager will perform the following tasks to the highest standards:
·Compile and submit management reports in a timely manner
·Monitor administration standards to ensure adherence with corporate guidelines
·Co-ordinate special reservation requests made through the Executive Office
·Treat all visitors to the Executive Office in a warm, friendly, professional and positive manner
·Handle enquiries in a warm, friendly but efficient way, always displaying professionalism
·Respond to all SALT guest Surveys and other guest correspondence via email in a timely fashion, with urgent and serious complaints handled within 24 hours
·Maintain a record of guest comments, ensuring that ‘problems’ and ‘solutions’ are noted on the guest history
·Actively respond to all Trip advisor reviews
·Screen incoming calls for the AGM, AGM’s diary management, VIP lists for GM’s welcome card preparation, prepare gift vouchers and maintain its register, arrange travel and accommodation bookings for all staff and prepare travel requisitions.
·To assist the Hotel in the delivery, implementation and promotion of brand culture activities such as Blue Energy and CARE, and the related committees
·To assist in the delivery of Workplace Health and Safety initiatives, in order to facilitate a safe workplace for all Team Members .
·Ensure that all information is dealt with in a strictly confidential manner
·Complete other duties as assigned.
What are we looking for?
The Executive Assistant to the Area General Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Minimum 5 years relevant experience (preferably in a medium to large size hotel); 3 of which must be in a similar capacity
- Good understanding of hotel operations, practices and procedure
- Proficient with MS Word, Excel, PowerPoint and Outlook and office equipment
- A good level of administrative experience, including organisational skills.
- Demonstrate self-confidence, energy and enthusiasm
- Work well under pressure in a busy environment
- Great communications skills with attention for detail
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Certificate III in Business Administration or other related qualificationspreferred but not required. Additional relevant work experience may substitute for degree
- Certification: Certification in Secretarial/Administration skills
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Job: Administrative and General
Title: Executive Assistant to the Area General Manager
Requisition ID: HOT043PN