WindStream Communications Specialist I-Customer Support (RR) in Daytona Beach, Florida

Job Responsibilities:

  • Working from several call and email queues to assist customers with triaging trouble and or service requests, opening tickets/ orders to the correct group within Windstream and work SMB first call resolution tickets.

    • Opening tickets for Network Operations Center, SMB Help Desk or LEC.

    • Opening tickets in iSupport for dispatch of solution center techs/ also dispatching other 3rd party Business Partners.

    • Issuing RMA’s for equipment replacement.

    • Utilize and multi-task between many systems to verify the customer's Windstream services to ensure they are setup correctly.

    • Learn concepts and tools used by Help Desk Technicians to improve ticket quality and increase the resolution of customer issues on the first call.

    • Send out Customer Satisfaction Surveys.

    • Open and/ or provision Customer Premise Equipment (CPE) accounts in system for SMB tickets to be issued/ worked.

    • Open Oracle Service orders for 3rd party dispatch.

    • Invoicing all Remote Support service tickets.

    • Assist all EFC Customer Service customers

    • Process LEX orders for EFC local Resale customers

    • Other duties may be assigned.

    Minimum Requirements:

    High School diploma or equivalent and at least 6 months experience. College hours or a college degree may be substituted for some experience as deemed appropriate.

Primary Location: *US-Florida-Daytona Beach

Job Category: *Customer Service

EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer. Windstream is a drug-free workplace.

Requisition ID: 17003686