Eaton Corporation Technical Support Representative - Level III in Denver, Colorado
Eaton’s Crouse-Hinds Business has an opening for a Technical Support Representative- Level III to support our MTL product line.
This position can be based anywhere in the US but will preferably be based out of Denver, Dallas or Houston.
As the electrical industry's global leader for explosion proof and hazardous environments, Eaton’s Crouse-Hinds Business is constantly pushing forward and looking ahead, advancing electrical and instrumentation products in new and innovative ways.
As a part of the MTL product line, Wonderware West is the distribution channel for Wonderware Products selling into Oil and Gas, Consumer Packaged Goods, Water/Wastewater, and Solar verticals. This position is primarily responsible for supporting these sales by providing advanced technical support at the customer site.
Billable on-site issue resolution
Limited short term engagements
Low volume and Advanced Product support
Interact with Level 1 and Level 2 phone support and offer assistance as applicable
Document all customer interactions in call tracking database
Write tech notes and enhancing other documentation
Stay abreast of current relevant technologies
Focus studies on extended Wonderware product offering
Maintain current Wonderware technical certifications
Generate Continuing Education and technical training for Level 1
Act as a Technical Account Manager for key Customer First accounts
Maintain Core Microsoft Certifications
High School Diploma from an accredited institution is required
Minimum 5 years of experience working with Wonderware software in a technical capacity
Minimum 3 years working in at least one of our vertical markets, and basic understanding of the others
Bachelor's Degree from an accredited institution is preferred
7+ years doing tech support for Wonderware software is preferred
Microsoft Certifications are preferred
Current certified support provider certifications on all Wonderware software is preferred
High level of knowledge in our vertical markets is preferred
Working knowledge of low volume products
Eaton is a power management company with 2016 sales of $19.7 billion. We provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technologies and services. Eaton has approximately 95,000 employees and sells products to customers in more than 175 countries. For more information, visit Eaton.com.
At Eaton we see things differently. We see opportunities to innovate, go above and beyond, and we work hard because what we do reflects who we are. If you see things differently – if you’re determined, motivated and focused on improving the world around you – then it’s time to see where a career at Eaton can take you. For more information visit www. Eaton.com/careers.
Region: North America – US/Puerto Rico
Organization: EPG CHD MTL Measurement Technology Limited
Job Level: Individual Contributor
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes
Does this position offer relocation?: No
Travel: Yes, 50 % of the Time
Eaton is an Equal Opportunity and Affirmative Action Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.