HCA, Hospital Corporation of America Center Manager in Dickinson, Texas
We are seeking a Center Manager to join our new to join our new CareNow Clinic in Friendswood, TX and be a key member of our patient focused facility. We are seeking a great addition to the team who feels patient care is as important as we do.
We offer an excellent benefits package, competitive salary and growth opportunities. Join our team and share your skills and talents with the nation's largest private provider of healthcare services.
The HCA Physician Services Group (PSG) is the physician and practice management solution for the Hospital Corporation of America (HCA). PSG operates more than 800 practices, 78 urgent care clinics, and partners with HCA’s 165 hospitals to structure employed provider programs, professional service agreements, and joint ventures that offer the communities we serve high quality, cost effective care. We manage a collection of highly motivated healthcare professionals and innovative leaders who are committed to excellence in every aspect of their career.
DUTIES INCLUDE BUT NOT LIMITED TO: * Practices and adheres to the HCA Code of Conduct, Mission and Value Statements. Practices and adheres to the Urgent Care Services Mission and Value Statements.
Greets all patients courteously and with a smile in a timely manner
Triage patients according to physicians and nurses orders.
Able to register and discharge patients manually or by computer in an effort to help lower patients wait time.
Respond appropriately to customer concerns and identify areas of improvement
Ensure the lab and x-ray areas are being operated according to local and state agencies. Audit logs and provide feedback if necessary.
Liaison to marketing staff to insure customer satisfaction.
Participate in and support methods of measuring customer satisfaction.
Oversee medical information requests.
Revise and complete monthly work schedules for tech, nurse and mid-level.
Oversee daily business reports
Work closely with doctors to insure quality patient care
Approve payroll functions including making necessary corrections in automated payroll system
Oversee implementation of new policies or procedures at the center level.
Interview and hire quality staff and ensure clinic is staffed according to budget/needs
Order back office supplies
Shares information from meetings with doctors and staff
Interact with CareNow home office and other locations to provide continuity of care.
Work close with Market Manager
Maintains key control over all physical assets and building
Implement OSHA/Safety in-service in timely manner as needed
KNOWLEDGE, SKILLS AND ABILITIES-
Ability to give clear instructions and communicate necessary information
Follow up on assignments to insure that work is completed.
Conduct training needs of employees.
Deliver constructive feedback to others as appropriate
Insure efficient service is provided to patients.
Accessible to staff and a positive role model
Assure a safe and healthy working environment
Open and supportive of change.
Supportive of company initiatives.
Maintains strict confidentiality and preserves the dignity of others KNOWEDGE, SKILLS AND ABILITIES
High School Graduate/Equivalent as required by the state
Bachelor’s Degree Preferred
3 years of experience in a Medical Office setting Required
2 year(s) of clinical supervision experience preferred.
MA program completion, license nurse, or X-Ray Tech experience preferred
Previous experience in urgent care setting a plus
Excellent Internal and external customer service
Proficient with email, Word and Excel
Front office duties, including patient triage, check in, check out, insurance verification and staff scheduling
Job: *Directors & Managers
Title: Center Manager
Location: Texas-Dickinson-CareNow- League City MSO
Requisition ID: 52986-0006