Transdev Charter Coordinator in Dorchester, Massachusetts


The Charter Coordinator supports Operations by taking bus trip requests through the Boston Public School district's electronic system, email and over the telephone. The Charter Coordinator also determines map routes, assigns Driver coverage and provides bus trip details to Drivers.


  • Taking bus trip requests through the school district’s electronic system, email and over the telephone

  • Entering bus trips into Transdev's VDS system

  • Determining map routes, assigning driver coverage and providing bus trip details to Drivers

  • Providing bus trip information to Dispatchers

  • Assigning after school bus transportation services as needed

  • Generating bus trip reports as needed

  • Completing Payroll tasks related to Charter and field trips

  • Performing general office duties including writingletters, generating reports, drafting pay-memos, copying, filing, faxing, etc.

  • Encouraging compliance with company policies and procedures and the Driver's Collective Bargaining Agreement

  • Performing various administrative tasks


Education, Licensing, and Certifications:

  • High school diploma or equivalent required


  • 3-5 years’ experience in office coordination or transportation field operations

  • Dispatching experience preferred

Skills and Knowledge Required:

  • Strong customer service skills

  • Ability to multi-task

  • Proficient use of computers

  • Proficient with Microsoft Office applications such as Word, Excel, Outlook preferred

  • Strong interpersonal, written and verbal communication, and telephone etiquette skills; ability to respond and present professionally to callers and customers.

  • Highly organized and ability to work with minimal supervision

  • Ability to work with a team as well as individually

  • Ability to work a non-traditional work schedule which may include early mornings, nights, and weekends.

Pre-Employment Requirements:

  • Must submit to drug testing and a background check.

Physical Requirements:

  • Must be able to work shifts or flexible work schedules as needed.

  • 100% of work is accomplished indoors and in air conditioned or well ventilated facilities.

  • Work is accomplished in an office or in a cubicle space equipped with a telephone and computer.

  • The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

Requisition ID 2017-6284

Job Locations US - MA - Dorchester

Posted Date 4/21/2017

Position Category ..

Internal Code ..

Internal Reference 607

Internal Code 3 ..

Company/Division Transdev Services