Eaton Corporation Account Coordinator in Eden Prairie, Minnesota
Eaton located in Eden Prairie, MN has an opening for an Account Coordinator.
The incumbent is responsible for providing Eaton customers, distributors, end users, potential customers and Field Sales with product, delivery, pricing, claims/returns and program information. Manages customer orders, including order entry and order changes. Expedites orders and shipments with operations. Responsible for maintaining accurate customer information, validating price, verifying order terms and conditions, confirming routing rules and entering shipment, quantity and date information. Responsible for strategic, large or complex accounts. Emphasis is on world class customer service that is a competitive weapon and contributes to the growth of the business.
This position routinely interacts with internal and external customers, some of whom may be dissatisfied. The incumbent works in a fast-paced and changing environment. The incumbent is required to manage orders in an environment with multiple business systems. The incumbent is empowered to make decisions within defined limits. The position operates in a global business environment, dealing with diverse viewpoints and cultures. The incumbent manages high visibility accounts that are strategic to the organization, large in size or complex in nature. The incumbent may be called upon to share knowledge or to make occasional field visits. The focus is on error-free order management, same-day order entry and process-driven continuous improvement.
Manages strategic, large or complex customer accounts. Partners with customer contacts and Field Sales to provide exceptional service. Acts as a liaison between the customer and Operations.
Works with Team Leader to mentor and train less experienced members of the team. May provide input to training programs.
Applies extensive knowledge of business processes and systems to excel at the following: expedite orders to prevent customer line downs or machine downtime; process emergency and/or expedited orders and shipments in a timely manner; provide customers and/or distributors with product information; and prepare price quotations.
Authorizes RMA (Returned Material Authorization) requests and issues RMA numbers. Investigates claims by conducting fact-based investigation and working with operations personnel.
Accepts and processes written and verbal orders, following established business rules. Generates MPS (Marketing Product Specification) requests as required.
Enters new orders from customers through multiple order entry systems, with emphasis on error-free order management and same-day order entry. Enters changes and cancellations from customers through multiple order entry systems, using established business rules. Emphasis is on error-free order management and same-day order entry.
Processes blanket orders from OEM’s (Original Equipment Manufacturers) and distributor accounts and validates the blanket releases against the customer order board. Validate orders in the system against customer order reports on a weekly basis.
Maintains accurate and organized order files, order acknowledgments and customer contact information (including ship-to addresses).
Proactively communicates in a timely manner with external customers about order verification, order status, pricing and shipment status. Communicates in a timely manner with operations to verify lead times, schedule customer orders according to their delivery needs and communicate special handling requests.
Reports sales trends and customer order activity to Sales, Marketing and other management on a weekly or monthly basis. Assists with market and product forecasting as required.
Promotes customer satisfaction and achieves cycle time reduction through team-based problem solving. Regularly participates in cross-functional teams to solve recurring customer issues.
At least one year work experience in a customer facing role required.
Authorization to work in the United States without company sponsorship.
Must be located within 50 miles of Eden Prairie, MN. No relocation benefit provided.
High School Diploma or GED equivalent from an accredited institution required.
This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. ‘Green Card Holder’), Political Asylee, or Refugee
Bachelor’s Degree from an accredited institution.
Order management (including but not limited to Oracle, Tolas, and MFG/PRO) software programs.
Understanding of Sales and Marketing strategies, as well as business unit goals.
Data entry skills, including proofreading, MS Word and Excel.
Team-oriented problem solving skills and corrective action methodology.
Negotiation and conflict management skills; professional presence.
Eaton is a power management company with 2016 sales of $19.7 billion. We provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technologies and services. Eaton has approximately 95,000 employees and sells products to customers in more than 175 countries. For more information, visit Eaton.com.
At Eaton we see things differently. We see opportunities to innovate, go above and beyond, and we work hard because what we do reflects who we are. If you see things differently – if you’re determined, motivated and focused on improving the world around you – then it’s time to see where a career at Eaton can take you. For more information visit www. Eaton.com/careers.
Region: North America – US/Puerto Rico
Organization: HYD Hydraulics Group
Job Level: Entry Level
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 10 % of the Time
Eaton is an Equal Opportunity and Affirmative Action Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.