Home Depot IB SALES ORDER SUPPORT - Interline Brands in Fairfield, Iowa

POSITION PURPOSE

Serve as the primary customer service point of contact for incoming customer orders and product inquiries.

MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES

25% Provide excellent, friendly customer service to Copperfield customers over the phone by handling customer ordering requests in an efficient, professional manner.

25% Service existing account base through a variety of activities including providing product information, entering orders, informing customers of promotions and other initiatives specific to supporting existing Copperfield customers.

25% Participate in outbound calling initiatives to inform customers of sales and promotional opportunities.

25% Identify upsell opportunities for customer accounts in conjunction with promotions and marketing initiatives.

NATURE AND SCOPE

Reports to Manager, Sales Solutions

ENVIRONMENTAL JOB REQUIREMENTS

Environment:

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable

Travel:

0-10%

Additional Environmental Job Requirements:

MINIMUM QUALIFICATIONS

Must be eighteen years of age or older.

Must be legally permitted to work in the United States.

Additional Minimum Qualifications:

Experience in a customer service related role, preferably in a call center environment.

Aptitude for understanding customer needs and communicating solutions.

Team player with positive attitude, high energy level, and ability to establish customer rapport and build relationships

Excellent verbal communications skills, good listening skills.

Skill in keyboard use and in working with computer systems.

HS diploma required, college degree preferred or equivalent

Education Required:

HS diploma required, college degree preferred or equivalent

Years of Relevant Work Experience: 2+years

Physical Requirements:

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles

Additional Qualifications:

Preferred Qualifications:

Knowledge, Skills, Abilities and Competencies:

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.