CACI International Help Desk Specialist - Maryland in Fort Meade, Maryland
MULTIPLE SHIFTS ARE AVAILABLE
Responds to internal and external IT Service Requests for IT service on both Unix and NT servers.
Provides user notification of receipt of Web- or email-submitted requests.
Logs and tracks inquiries using service request management database, and maintains history records and related documentation.
Promptly categorizes, generates, routes and escalates, when necessary, customer requests that are escalated beyond the ITSC area of responsibility.
This position will include account creation, modification, and deletion responsibilities.
Minimum of five years experience providing support in a Windows environment utilizing a ticketing system such as Remedy.
Experience with MS Office (Outlook, Word, Excel)
Highly prefer experience with Active Directory, Network and Internet Applications.
Knowledge of Unix (Solaris 2.6 and 2.8) and Sun Secure Global Desktop environment is a strong plus.
EDUCATION & EXPERIENCE:
Typically requires bachelor’s degree or equivalent, and five to seven years of related experience
CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. Join CACI, where you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. A Fortune magazine World's Most Admired Company in the IT Services industry, CACI is a member of the Fortune 1000 Largest Companies, the Russell 2000 Index, and the S&P SmallCap600 Index. CACI provides dynamic careers for over 20,000 employees worldwide.
CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.